Customer Business Analyst
Sabre Holdings
Sep 2013 - Aug 2015 (2 years)
- Provide contract administration and customer service support to travel
agencies with precision and care.
Act as the main point of contact to Customer Service Team to address questions related to Operational issues. Provide contract administration and customer service support to travel agencies with precision and care. Manage incentives and provide reports. Generate, analyze and provide valuable information and support to stakeholders within and outside the company. Perform contract analysis, quality controls of documentation, system setups, manual billing and incentive management, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system. Creates new accounts, prov