Calila Mason Senior Manager Of Global Product Training @ Broadvoice | Driving

Senior Manager Of Global Product Training

Broadvoice

Jul 2024 - Current (2 years 4 months)

I successfully led global product training initiatives, driving measurable improvements in training effectiveness, product adoption, and customer satisfaction across CCaaS, SaaS, and UCaaS solutions.
• Built and scaled e-learning programs that increased training participation across various stakeholders.
• Accelerated product adoption through structured onboarding and certification programs tailored to specific roles.
• Partnered cross-functionally to ensure alignment of training initiatives with overarching business objectives.

Training Manager

Broadvoice

Jan 2022 - Jul 2024 (2 years 7 months)

I successfully led training initiatives that improved product knowledge and customer engagement at Broadvoice.
• Developed targeted training resources and self-service learning tools to reduce support volume.
• Enhanced training delivery through a mix of virtual, on-site, and digital learning platforms.
• Monitored training effectiveness and continuously optimized content to align with product rollouts.

Corporate Training and Content

Broadvoice

Jul 2021 - Jan 2022 (7 months)

Leading the strategy, development, and delivery of enterprise wide learning initiatives. I oversee curriculum design, content development, and knowledge management to support internal employees and customer facing teams.

By aligning training programs with product evolution and business objectives, I drive measurable improvements in onboarding efficiency, product knowledge, and performance outcomes. I specialize in building scalable content frameworks that enhance engagement, ensure consistency, and accelerate time-to-proficiency across the organization.

Product Trainer

Broadvoice

Aug 2020 - Jul 2021 (1 year)

I played a pivotal role in enhancing product training and adoption at Broadvoice through innovative learning strategies.
• Developed structured training programs that improved knowledge retention and engagement among participants.
• Coordinated virtual training events, reaching diverse audiences and fostering a collaborative learning environment.
• Partnered with instructional design teams to create scalable e-learning content, ensuring accessibility and effectiveness.

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Notary Signing Agent

Love Living Notary

Sep 2019 - Current (7 years 2 months)

Education & Development Training Specialist

MBS Business Systems

May 2017 - Aug 2020 (3 years 4 months)

I focused on creating impactful training programs that drove employee engagement and productivity.
• Delivered both in-person and virtual training sessions tailored to diverse audiences.
• Built cross-departmental partnerships to enhance the effectiveness of training initiatives.
• Improved customer satisfaction ratings from 3 to 4 out of 5 through enhanced training materials.

Business Account Executive

Comcast Business

Dec 2014 - May 2017 (2 years 6 months)

I successfully drove sales and customer retention at Comcast Business, achieving significant growth in my territory.
• Developed strong client relationships that led to repeat business and valuable referrals.
• Identified new revenue opportunities, aligning solutions with client needs to enhance satisfaction.
• Delivered impactful sales presentations, improving conversion rates and securing new accounts.

Business Development Manager and Recruiting Manager

Balance Staffing

Dec 2013 - Dec 2014 (1 year 1 month)

In this position I generated new business by building and maintaining strong, long-lasting customer relationships. I used a number of strategies such as networking, identifying and generating leads, setting and running meetings, and negotiating partnerships to build the business. I also sourced and recruited staff for high tech including project managers, vice presidents and professional positions.

My clients appreciated my ability to quickly build rapport and generate confidence with key influencers and decision-makers and the fact that I could easily communicate the value of our services.

One of the things I am really proud of is developing an affiliate relationship with one of the largest semiconductor companies in

Conservation Educator

California State Parks

Apr 2011 - Dec 2013 (2 years 9 months)

I taught 35 to 40 teen and pre-teen students about sustainability, conservation and peninsula ecosystems. With my colleagues, I created curriculum, scheduled and coordinated educational programs and speakers from local agencies including NOAA and Marine Mammal Center and the Monterey Bay Aquarium.

I loved everything about this job! It was hands-on, I spent my days immersed in nature and I got to teach youth about the things I studied and loved.

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Volunteer

Marine Mammal Center

Jan 2008 - May 2010 (2 years 5 months)

I rescued sick and injured marine mammals. I fed, charted, administered medicine, transported, re-released them. I gave public presentations and was involved in outreach programs.

Sale Associate, Shipping and Receiving Manager

Coach

I worked for multiple stores in northern and southern California in sales and operations. One thing I am really proud of accomplishing is implementing shipping and receiving strategies, which streamlined stocking, order fulfillment, and customer delivery. I also supervised and trained current and new associates.

My clients appreciated my “customer first” attitude and the fact that I took a fashion forward style. My co-workers felt supported and knew that I would step in to assist when needed.

Calila Mason

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Calila Mason

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