Camilo Alejandro Guerrero Ramírez Bilingual sales representative / SDR /

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Inbound Sales Representative (Remote)

ID Shield Identity Rewards

Mar 2024 - Feb 2026 (2 years)

• Handled 80-120 inbound calls per day from U.S.-based customers. • Maintained conversion rates between 20% - 25%. • Verified customer information and maintained accurate CRM records. • Delivered structured sales presentations and guided enrollments. • Built rapport across diverse demographics including senior clients. • Handled objections effectively and followed compliance guidelines. Achievements: • Consistently met KPIs including call volume and revenue targets.

Outbound Sales Representative (Remote)

Fox Ordering

Feb 2023 - Feb 2024 (1 year 1 month)

• Conducted 80-120 outbound calls per day to restaurant owners and decision-makers across the U.S. • Generated and qualified leads for online ordering system solutions tailored to restaurants. • Maintained lead qualification rates of 10%-15%, identifying business needs and potential fit. • Scheduled product demos and follow up calls for senior sales representatives. • Delivered clear value propositions focused on increasing restaurant revenue through direct online ordering (commission-free platforms). • Managed pipeline activity and tracked all interactions using CRM systems. • Handled objections related to pricing, competition (e.g., third-party delivery apps), and implementation concerns. • Built rapport with small business owners and ada

Appointment Setter (Freelancer)

Duke Energy

Sep 2021 - May 2023 (1 year 9 months)

• Conducted 100-150 outbound calls per day. • Achieved appointment-setting rates of 25%-35%. • Scheduled 8-12 appointments daily. • Maintained CRM records and explained regulations clearly. Achievements: • Consistently exceeded appointment targets.

Bilingual Sales Representative

Iterum

May 2020 - Aug 2021 (1 year 4 months)

• Managed 80-120 calls per day. • Maintained conversion rates of 20%-30%. • Generated $3,000–$6,000 in monthly revenue. • Sold telecom services and closed cold and warm leads. Achievements: • Exceeded sales targets by 10%-20%.

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Retention Agent

Sutherland (Mcafee)

Apr 2018 - Feb 2020 (1 year 11 months)

• Handled 70-100 inbound calls per day. • Achieved retention rates of 60%-70%. • Upsold and cross-sold protection plans. • Reduced churn and handled objections effectively. Achievements: • Ranked among top performers in retention metrics.

Camilo Alejandro Guerrero Ramírez

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