Camilo Alejandro Guerrero Ramírez Bilingual sales representative / SDR /

I

Inbound Sales Representative (Remote)

ID Shield Identity Rewards

Mar 2024 - Feb 2026 (2 years)

• Handled 80-120 inbound calls per day from U.S.-based customers.
• Maintained conversion rates between 20% - 25%.
• Verified customer information and maintained accurate CRM records.
• Delivered structured sales presentations and guided enrollments.
• Built rapport across diverse demographics including senior clients.
• Handled objections effectively and followed compliance guidelines.
Achievements:
• Consistently met KPIs including call volume and revenue targets.

Outbound Sales Representative (Remote)

Fox Ordering

Feb 2023 - Feb 2024 (1 year 1 month)

• Conducted 80-120 outbound calls per day to restaurant owners and decision-makers across
the U.S.
• Generated and qualified leads for online ordering system solutions tailored to restaurants.
• Maintained lead qualification rates of 10%-15%, identifying business needs and potential
fit.
• Scheduled product demos and follow up calls for senior sales representatives.
• Delivered clear value propositions focused on increasing restaurant revenue through direct
online ordering (commission-free platforms).
• Managed pipeline activity and tracked all interactions using CRM systems.
• Handled objections related to pricing, competition (e.g., third-party delivery apps), and
implementation concerns.<

Appointment Setter (Freelancer)

Duke Energy

Sep 2021 - May 2023 (1 year 9 months)

• Conducted 100-150 outbound calls per day.
• Achieved appointment-setting rates of 25%-35%.
• Scheduled 8-12 appointments daily.
• Maintained CRM records and explained regulations clearly.
Achievements:
• Consistently exceeded appointment targets.

Bilingual Sales Representative

Iterum

May 2020 - Aug 2021 (1 year 4 months)

• Managed 80-120 calls per day.
• Maintained conversion rates of 20%-30%.
• Generated $3,000–$6,000 in monthly revenue.
• Sold telecom services and closed cold and warm leads.
Achievements:
• Exceeded sales targets by 10%-20%.

S

Retention Agent

Sutherland (Mcafee)

Apr 2018 - Feb 2020 (1 year 11 months)

• Handled 70-100 inbound calls per day.
• Achieved retention rates of 60%-70%.
• Upsold and cross-sold protection plans.
• Reduced churn and handled objections effectively.
Achievements:
• Ranked among top performers in retention metrics.

Camilo Alejandro Guerrero Ramírez

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Camilo Alejandro Guerrero Ramírez

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