Information Technology Specialist
United States Army Reserve
Jun 2021 - Current (5 years 5 months)
Provide tier-1/2 remote support for 500+ users using SCCM, RDP, and Teams; resolve • • • system, account, and software issues. Reimage and configure desktops/laptops using MDT/SCCM; deploy updates and enforce GPO baselines. Manage AD user accounts and Exchange mailboxes, apply OU assignments (CAC vs non CAC), and configure group policy settings. Configure Office365 accounts, printers, and VPN access; document solutions and escalate major issues. Lead a team of 5 junior Soldiers: ensure accountability, uniform standards, and operational readiness. Conduct performance monitoring, delegate tasks, and coach team members on IT troubleshooting and mission execution.