Cafry Peña

Results-driven customer service professional with 5+ years of experience across healthcare and technical support environments. Expert at managing high-volume interactions across email, inbound and outbound calls, and live channels while maintaining accuracy, efficiency, and professionalism. Strong background in scheduling coordination, multitasking, and interpretation, ensuring clear communication and seamless service. Recognized for quickly resolving issues, adapting to new systems, and delivering exceptional customer experiences in fast-paced settings.