Cierra Rucker

Sales & Leasing Consultant

Richman Property Services

Sep 2021 - Current (4 years 11 months)

• Engage with potential resident (customers) via face to face, phone, email, and chat to address concerns and provide solutions aimed at gaining their business • Conducted comprehensive property tours and detailed presentations, showcasing unique features and amenities, which enhanced client satisfaction and improved tenant retention • Drive marketing and advertising initiatives for 300 apartment units, create marketing materials and online advertisements, and provide consultations • Coordinate move-ins and move-outs, conduct unit inspections, and address tenant concerns or maintenance issues • Stay updated on local rental market conditions, rental rates, and property promotions to best represent the company and property Key Accomplishments

T

Licensed Health Insurance Agent & Member Services

Total Insurance Broker

Jan 2020 - Jan 2022 (2 years 1 month)

• Cultivated and managed direct-to-seniors and business-to-business partnerships to generate year-round opportunities • Engaged with seniors and community groups in diverse settings to communicate the companies value proposition • Planned and executed local events such as health fairs and educational talks, targeting Medicare-eligible seniors • Developed strong relationships with health plan agents, insurance brokers, social workers, and senior housing managers to ensure we are the preferred healthcare provider • Partnered with community officials and businesses to drive new patient growth through tailored initiatives • Conducted one-on-one sales meetings, managed event logistics, and negotiated contracts to ensure successful community outr

Licensed Health Insurance Agent

Healthplanone

Feb 2019 - Dec 2019 (11 months)

• Engage with potential customers via phone, email, and chat to address concerns and provide solutions aimed at gaining their business. • Analyze customer accounts and transaction histories to identify trends and potential issues impacting retention. • Develop and implement personalized retention strategies to reduce churn and increase customer loyalty. • Collaborate with cross-functional teams, including sales, marketing, and medical personal, to ensure a seamless customer experience. • Provide detailed reports and analysis on retention metrics, customer feedback, and churn rates to management. • Identify opportunities for process improvements and contribute to the development of retention initiatives and campaigns. Key Accomplishments: •

Retention, Sales & Broker Support Specialist

Health Plan services

Sep 2018 - Jan 2019 (5 months)

• Provided information, guidance and technical assistance to brokers • Assisted in the appointing and contracting of prospective independent agents & agencies • Provided material related to clients and members of the brokers • Enrolled prospects in health insurance policies • Reviewed billing, claims & benefits information with members • Processed customer service requests, maintained & completed insurance applications while managing customer files • Retain customer relationships, execute sales & complete administrative duties, such as document preparation & follow up with customers Key Accomplishments: • Average customers enrolled monthly ~17 • Average daily outbound/ cold calls: ~70 Show less

Outreach Consultant

Konnect Resources, LLC

Mar 2018 - Apr 2018 (2 months)

Retention Specialist

OneTouch Direct

Dec 2016 - Feb 2018 (1 year 3 months)

Customer Tech Support Specialist

Concentrix

May 2016 - Nov 2016 (7 months)

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