Jeffrey Rachlin

Chief Customer Officer

Everbridge

Feb 2026 - Current (7 months)

Keep your people safe and your organization running. From severe weather events to active assailants or IT disruptions, the Everbridge critical event management (CEM) platform helps you confidently anticipate and mitigate potential threats. Enabling you to know earlier, respond faster, and continuously improve, Everbridge 360 empowers you to safeguard your people and your organization.

Chief Customer Officer

Everlaw

Apr 2023 - Feb 2026 (2 years 11 months)

Get straight to the truth with Everlaw. Transform your approach to litigation and investigations with the world’s most advanced ediscovery software.

Chief Customer Officer

Menlo Security Inc

Mar 2022 - Apr 2023 (1 year 2 months)

Menlo Security protects organizations from cyberattacks by eliminating the threat of malware from the web, documents, and email.

VP of Customer Success

Menlo Security Inc

Sep 2019 - Mar 2022 (2 years 7 months)

Sr. Director, Global Renewals

Cisco

Jun 2018 - Sep 2019 (1 year 4 months)

Founded and lead the first team at Cisco responsible for renewals across all of Cisco's recurring product and service offers. This new team of Renewal Managers and Specialists partners with Sales and the Channel to give customers one unified renewal experience. In our first year, this extraordinary team, and our partners across Cisco, accomplished many significant firsts and hit many aggressive goals, including: Sales: - Reversed 6 qtrs of downward trend in On-Time Renewal Rate within our first 2 months. - Improved OTRR by 5% pts within the fiscal year - Delivered +$4.5 Billion against a $4B FY19 Plan Systems, Tools, and Policy: - Launched global new/renew split of opportunities in SFDC - Created Renewals Console, and Renewals

Head of Renewals, Cloud Security

Cisco

Aug 2015 - Jun 2018 (2 years 11 months)

Sr Manager, Renewals

Cisco

Apr 2015 - Aug 2015 (5 months)

OpenDNS was acquired by Cisco

Sr Manager, Client Services

Gigya

Apr 2012 - Apr 2015 (3 years 1 month)

Gigya was acquired by SAP

Sr Manager, Client Delivery

ServiceSource

Jul 2010 - Apr 2012 (1 year 10 months)

ServiceSource completed its IPO in 2011

Manager, Client Delivery

ServiceSource

Apr 2009 - Jul 2010 (1 year 4 months)

Team Lead

ServiceSource

Feb 2008 - Mar 2009 (1 year 2 months)

Strategic Sales Rep

ServiceSource

Aug 2007 - Feb 2008 (7 months)

Senior Sales Rep

ServiceSource

Feb 2007 - Aug 2007 (7 months)

Inside Sales Rep

ServiceSource

Mar 2006 - Feb 2007 (1 year)

About

Detail

Timeline

Résumé