Jelena Djordjevic

Jelena Djordjevic

About

Detail

Chief People Officer
California, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Thumbtack
    Chief People Officer
    Thumbtack
    Apr 2024 - Current (2 years 7 months)
  • PeopleTech Partners
    Advisor
    PeopleTech Partners
    Jun 2021 - Current (5 years 5 months)
  • Thumbtack
    VP, People (Head of People)
    Thumbtack
    Jan 2021 - Apr 2024 (3 years 4 months)
    Lead the entire People Team, ~55 across team members across Recruiting, Total Rewards, HRBPs, Ops, DEI, Employee Experience and Organizational Development

    Designed, built and improved industry-leading virtual-first working model, while achieving historically low employee attrition and historically high engagement rates.

    Learn more: blog.thumbtack.com/two-years-in-our-virtual-first-model-is-here-to-stay-and-its-only-getting-better-18d33c443d80
  • Thumbtack
    Senior Director, Chief of Staff
    Thumbtack
    Apr 2020 - Jan 2021 (10 months)
    Led Strategic Planning, Business Performance Management, Internal Communications, Policy and Board Relations.
  • Thumbtack
    Director, Chief of Staff
    Thumbtack
    Apr 2018 - Apr 2020 (2 years 1 month)
  • Bain Company
    Case Team Leader
    Bain Company
    Sep 2015 - Jan 2018 (2 years 5 months)
    Focused on Digital and Product Strategy, e.g.
    -Retail mobile app: Led engineers in rolling out and improving store-to-door mobile app, resulting in 4x ecommerce sales, 90% adoption by associates and increased customer net promoter score in pilot stores
    -Digital marketing strategy: Designed and facilitated customer segmentation workshop, conducted customer interviews to identify needs/pain points and led team of designers in developing collateral for A/B tests
    -Customer strategy: Realized incremental $120M NPV for enterprise tech client through improved customer loyalty and engagement based on customer lifetime value and segmentation analysis

    Proven tracker record with client and team management. Was consistently
  • Airbnb
    Business Development
    Airbnb
    Aug 2014 - Sep 2014 (2 months)
    Crafted Airbnb’s event partnership strategy & roadmap with policy, marketing, operations and engineering teams. Collaborated with engineers to build working plug-in for event organizers and business case for further investment. Developed and executed partnership with major online education platform for host training programs
  • Millicom
    Mobile Banking
    Millicom
    Jun 2014 - Jul 2014 (2 months)
    Created strategy to better incent and support 25,000 retails agents based on transaction analysis and field interviews
  • Endeavor
    Extern
    Endeavor
    Jul 2012 - Dec 2012 (6 months)
    Evaluated financing landscape for emerging market entrepreneurs and developed fundraising guide
  • Inspire Inc
    Executive Director
    Inspire Inc
    Mar 2012 - May 2013 (1 year 3 months)
    Elected to lead Inspire, Inc, a volunteer non-profit consulting firm consisting of 17 offices and 400+ consultants.
  • Bain Company
    Senior Associate Consultant
    Bain Company
    Sep 2010 - Jul 2013 (2 years 11 months)
  • U
    Luce Scholar
    United Nations Community Organizations Development Institute
    Sep 2009 - Jul 2010 (11 months)
    Selected as Luce Scholar from national pool of 150 applicants and funded by the Henry Luce Foundation to work at Bangkok-based community economic development and housing microfinance organization, where I research innovative insurance, saving and loan products.
Education verified_user 0% verified
  • Stanford University Graduate School of Business
    Master of Business Administration (M.B.A
    Stanford University Graduate School of Business
    Jan 2013 - Jan 2015 (2 years 1 month)
  • University of Pennsylvania
    B.A, Political Science
    University of Pennsylvania
    Jan 2005 - Jan 2009 (4 years 1 month)
This is a community-created genome.