Carolina Viana

With over 5 years of experience in customer service and customer experience, I specialize in process improvement and fostering a customer-centric culture within CX teams.

I have a proven track record in communication, adaptability, organization, and delivering consistent results. I actively use feedback and coaching to boost team performance and motivation, always putting the customer at the center of every decision.

My background includes both operational and leadership experience, with a strong focus on data analysis, task prioritization, and deadline management. I also contributed to a Lean Six Sigma project aimed at improving key performance indicators, achieving measurable results and enhancing omnichannel strategies.

I’m fluent in English and have intermediate Spanish proficiency, hold a degree in Marketing, and am passionate about continuous learning and optimizing processes to create efficient, high-impact outcomes.

Feel free to reach out: carolinacxviana@gmail.com | +55 11 98845-9939