Rachel Leiber

Vice President, Customer Success, Acute & Payer

PointClickCare

Aug 2026 - Current (2 months)

Vice President, Market, West and Greak Lakes

PointClickCare

Aug 2023 - Aug 2026 (3 years 1 month)

Product Director

PointClickCare

Feb 2022 - Aug 2023 (1 year 7 months)

Customer Success Executive, West

PointClickCare

Aug 2020 - Jan 2022 (1 year 6 months)

Rachel is a leader on the Customer Success Team, which is dedicated to identifying and facilitating opportunities, within Collective's rich network of customers.

General Manager

PointClickCare

Nov 2018 - Aug 2020 (1 year 10 months)

Rachel leads the strategy within PNW, celebrating the success of our partners in OR, WA, ID, MT and AK. She provides market insights and customer opportunities, to the product team, to ensure the Collective Platform delivers market-leading solutions. As a pacific northwest native, she understands the rapidly transforming healthcare delivery and health tech policy landscape. She engages with a diverse stakeholder group that are collaborating, to address care coordination challenges, through innovative healthcare technology.

Director Business Development

Xealth

Aug 2017 - Nov 2018 (1 year 4 months)

Xealth enables healthcare teams to order digital content and services as easily as they do medications today. Patients can then access these digital health prescriptions from the provider's portal, so that they can actively manage their health.

Portfolio Manager, HIE and Interoperability Solutions

Providence St Joseph Health

Dec 2015 - Jul 2017 (1 year 8 months)

Rachel uses her extensive experience in project and program management to facilitate the alignment and support of regional and system HIE business cases with the tools, stakeholders, and overall strategies necessary to ensure success.

Health Information Exchange is the ability to exchange pertinent information such as orders and results, health problems, medication, allergy information, referral results and notes, as well as billing information between two entities not on the same Electronic Health Record (EHR).

The HIE strategy for Providence (PH&S), is expected to meet three goals:
• Comply with Meaningful Use HIE requirements, and satisfy HIPAA requirements
• Be efficient, effective, affordable, scalable a

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Operations Services Director

Essia Health

Aug 2014 - Nov 2015 (1 year 4 months)

Rachel Leiber works within the organization on building organizational foundations for rapid growth and new avenues for field manager development. Leiber is based out of Essia Health's Portland Oregon office, where Essia started in 2010 and grew a hub of EMR support and Scribe clients. She integrates, guides and supports the management structures in Medical Scribe and EMR Go Live support services, ensuring providers successfully adopt and adapt to EMR technology.

We empowers clinical teams to harness the full potential of EMR technologies.

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Director, EMR Support Services

Essia Health

Dec 2013 - Aug 2014 (9 months)

Responsible for building and leading a high-performing team of implementation support managers and fleet of experienced EMR Specialists, who ensure providers successfully adopt EMR technology.

We empowers clinical teams to harness the full potential of EMR technologies. Essia Health's experienced team of EMR implementation specialists manage EMR Go-Live customization and at-the-elbow support for providers.

Epic Program Manager

Providence Health Services

Jan 2013 - Nov 2013 (11 months)

Organize effective and experienced elbow support for physicians going live on Epic at 20+ Providence hospitals. Managed network of 100+ Physician Clinical Champions consultants, Clinical Informatics Specialists, Epic Physician Trainers and EMR Specialists from Essia Health.
• Led Epic Physician Engagement Center staffing across multi-state implementation
• Worked with analysts on problem solving efforts for patient safety build issues
• Remodeled go live support staff scheduling, to avoid overtime labor expense
• Managed go live support scheduling of trainers, EMR Specialists and clinical champions
• Participate in Epic deployment committees, bringing attention to provider issues

Sr. Project Manager

Providence Health Services

Mar 2011 - Dec 2012 (1 year 10 months)

Support clinical teams on initiatives that push the organization's strategies on quality standardization and expert clinical collaboration.
• Managed Epic order set development and workflow configuration for nine clinical teams of analysts and clinicians
• Improved physician customer experience during go lives, by integrating elbow support layers
• Facilitated CAP and Workout meetings for Perinatal Services and Interdisciplinary Care Planning
• Facilitated the Blood Transfusion workflow and order set redesign workgroup with physicians, lab techs and analysts

Administrative Fellow

Providence Health Services

Jun 2010 - Feb 2011 (9 months)

• Decreased Pharmacy dispensary refill cycle time using GE Lean process improvement techniques
• Managed and facilitated the Oregon Region Palliative Care Gap Analysis at 19 acute and non-acute ministries
• Worked closely with clinic staff, physicians, executive leadership team at hospital and regional levels

Clinical Research Associate

Providence Health Services

Mar 2008 - Jun 2010 (2 years 4 months)

• Managed implementation and project plan for Phase I SBRT with IL-2 study in Stage 4 Melanoma patients
• Managed data capture and submission on multiple patients enrolled on pharmaceutical and academic clinical trials
• Worked directly with inpatient and outpatient Providence physicians and a large team of healthcare professionals

Clinical Research Associate

AVI BioPharma

Nov 2006 - Mar 2008 (1 year 5 months)

• Managed study study sites in Oregon, California and Washington
• Negotiated and drafted payment contracts with site physicians
• Assessed potential sites’ capacity for clinical trials initiation based on personnel, training and clinic infrastructure

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Rachel Leiber

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