Cloud Support Engineer - Network Profile
Amazon Web Services (AWS)
Feb 2025 - Aug 2025 (7 months)
Provided technical support to French and English speaking enterprise customers, ensuring timely resolution of complex AWS issues. Reproduced and diagnosed customer problems by replicating workloads in isolated AWS environments. Performed live troubleshooting of production systems, minimizing downtime and impact. Delivered in-depth networking support across AWS services, including VPC, VPN, Transit Gateway, Direct Connect, and Route 53.