Valeria Ceron

Communications and Events Coordinator

Sync

Dec 2025 - Current (11 months)

Client Experience Manager & Program Operations | The CEO School

Lead client experience and operational support across premium executive education programs and founder communities, focused on delivering high-touch experiences for women CEOs and entrepreneurs.
• Manage member experience and communications across multiple executive programs and communities
• Design and develop strategic assets including playbooks, dashboards, worksheets, SOPs, and implementation resources to support program delivery and member success
• Support operations for high-level programs, including accelerator initiatives designed for founders scaling toward multi-million-dollar revenue growth
• Coordinate communications through tools suc

Account Manager / Scheduler

DPV Transportation Worldwide

Apr 2025 - Dec 2025 (9 months)

• Schedule reservations in the internal system for contracted clients
• Provide high-level client attention and support
• Manage and maintain relationships with key clients and corporate accounts
• Follow up on service requests and ensure timely resolution

Executive Travel Coordinator

DPV Transportation Worldwide

Oct 2024 - Mar 2025 (6 months)

• Handle inbound telephone calls and assist with reservations using a corporate-approved script for both business and retail clients.
• Respond to customer emails promptly and professionally.
• Recommend suitable services to clients based on their needs.
• Accurately process, cancel, and modify reservations for local and out-of-town requests.
• Set up and manage customer accounts and profiles.
• Provide support and guidance for specific customer inquiries.

Freelancer Professional

Selfemployed

Jan 2024 - Oct 2024 (10 months)

• Functional software testing through web-based platforms.
• Involvement in cutting-edge artificial intelligence projects for leading industry companies.

Año sabático

Career Break

Jan 2023 - Dec 2023 (1 year)

Logistics Advisor, Wellness and Development

Coomeva

Mar 2017 - Aug 2022 (5 years 6 months)

Coordinate the cooperative’s offerings for its members from the wellness and development area through events and partnerships in alignment with organizational policies, ensuring a portfolio of benefits for members and their families to enjoy their free time, which in turn enhances brand positioning in the sector. Additionally, provide support for the cooperative’s democratic processes, as well as the necessary administrative, communications, and vendor management support.

ACHIEVEMENTS:
• Earned a Lean Six Sigma White Belt certification by proposing a process improvement initiative.
• Achieved first place in the 1st National Cultural Change Meeting, "Cultura Coomeva," with a proposal to strengthen the organization’s reco

H

Marketing & Sales

HOTEL SAN MARTIN POPAYAN

Jan 2015 - May 2016 (1 year 5 months)

Manage the processes of offering and selling accommodation and event services at the hotel, in accordance with management guidelines, to position the brand in the local market and increase revenue indicators for these business units, while fostering customer loyalty.

ACHIEVEMENTS:
• Promoted to the coordination role in the department after the first year of performance.
• Developed the strategic direction plan for Hotel San Martín Popayán as part of obtaining the degree in Tourism.

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Valeria Ceron

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