Juliana Sanfelice

With a strong background in customer success and experience, I currently serve as a Technical Support Manager at Docusign, where I love working with people and improving the customer experience. Previously at SAP, as a Senior KCS Program Manager, I focused on fostering collaboration, innovation, and implementing KCS practices that elevate support and service excellence.I enjoy working with cross-functional teams to drive continuous improvement and align goals across the organization, making knowledge sharing and customer experience even better. As a certified Design Thinking Coach and Change Management Practitioner, I’m passionate about empowering teams to embrace change, overcome challenges, and reach their full potential.