John Cissel

John Cissel

About

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Leading change through vision, strategy, and collaboration
Roswell, Georgia, United States

Timeline


work
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Résumé


Jobs verified_user 0% verified
  • Fetch
    Director of National Accounts
    Fetch
    Aug 2023 - Current (3 years 3 months)
    direct-to-door package delivery, designed by multifamily professionals.

    Fetch’s solution allows residents to control their delivery service from the comfort of their couch, removing communities from package management entirely. We exist to lift the burden off the management team and to deliver excellent package services.
  • v
    Associate Chief of Staff
    vChief
    Jan 2023 - Current (3 years 10 months)
    In my current role, I spearhead strategic initiatives and navigate businesses through intricate challenges, employing data-driven solutions and innovative thinking. My key responsibilities include:

    1. Strategic Leadership: I effectively lead strategic initiatives, targeting growth and operational efficiencies for startups and small businesses. My focus is on identifying pivotal business opportunities and implementing actionable plans.

    2. Customer Discovery: I engage in deep customer discovery processes, unearthing key insights to inform business strategies and product development, leading to enhanced customer satisfaction and loyalty.

    3. Change Management: I augment change management practices, facilitating
  • C
    Director of Customer Success
    Cobus
    Jan 2022
    In my role as Director of Customer Success at Cobu, I employed my adaptability and problem-solving abilities to boost product adoption and enhance customer experience, driving growth and success. My leadership style, focused on building strong teams and empowering individuals, consistently delivered exceptional outcomes.

    Key achievements in my role included:

    1. Scaling Customer Success: I rapidly adapted and scaled the Customer Success model, doubling the account handling capacity per Customer Success Manager from 30 to 65.

    2. Innovative Churn Solutions: I developed and implemented ground-breaking churn solutions with limited information, successfully maintaining attrition under 2.5%.

    3. Strategic
  • Hope of Life International
    Vice President of Client Experience
    Hope of Life International
    Jan 2021 - Jan 2022 (1 year 1 month)
    In my role as VP of Client Experience at hOp Life, I leveraged my visionary leadership skills and adaptability within the multifamily and real estate sector. I excelled in cultivating executive-level relationships, identifying, and capitalizing on opportunities amidst uncertainty.

    Key responsibilities and achievements included:

    1. Strategic Growth: Led a 25% client growth within a year by refining the Ideal Customer Profile (ICP) and implementing a Quarterly Business Review Strategy (QBRS), demonstrating agility and innovative thinking.

    2. User Engagement: Boosted monthly active user growth by 30% through strategic planning and seamless execution, showcasing my decisive problem-solving skills.

    3.
  • Apartment Life
    Vice President of Program Management
    Apartment Life
    Jan 2019 - Jan 2021 (2 years 1 month)
    Leveraging my natural adaptability and affinity for variety, I successfully drove growth and operational excellence at Apartment Life. My dedication to nurturing high-performing teams resulted in significant achievements for the organization and enhanced the communities we served.

    Key achievements during my tenure include:

    1. Team Leadership: I spearheaded a team of over 45 hospitality professionals, instilling a culture of inclusivity and growth, and ensuring top-tier resident services.

    2. Financial Efficiency: Through innovative thinking and strong problem-solving skills, I restructured the budget and product costs, achieving a net surplus of over $100K while maintaining superior service quality.
  • A
    Senior Director of Program Management
    Apartment Life
    Jan 2015 - Jan 2019 (4 years 1 month)
    In my role as the VP of Program Management, I led a diverse team of over 15 staff members, utilizing data-driven insights and intuitive decision-making to propel organizational success. Regularly crafting and presenting dashboard reviews, program evaluations, and personal coaching sessions, I leveraged my communication skills to drive performance enhancement.

    Highlights of my accomplishments during my tenure include:

    1. Enhanced Client Experience: Increased client experience score by 10% through the design and implementation of innovative training materials, demonstrating my creative problem-solving abilities.

    2. Partnership Development: Forged 23 new large-scale partnerships over three years, indicating my
  • T
    Program Manager
    The Barnabas Group Orange County
    Jan 2013 - Jan 2015 (2 years 1 month)
    As an Associate Program Manager at The Barnabas Group, I harnessed my natural ability to connect with and inspire others, fostering the professional growth of young individuals. I conceptualized and promoted a dynamic professional group, effectively providing a platform for career development. Through regular event gatherings, I fostered a robust community among associate members, with proactive communication and meticulous new member vetting reflecting my preference for a people-centric approach.

    Key accomplishments from this role include:

    1. Strategic Planning: I led comprehensive SWOT meetings that empowered businesses and nonprofits to pinpoint areas of need, analyze potential threats, and evaluate strategic soluti
Education verified_user 0% verified
  • Miller Heiman Group
    Strategic and Conceptual Selling Certification, Communication, General
    Miller Heiman Group
  • Nova Southeastern University
    Bachelor of Science (B.S, Communications, General
    Nova Southeastern University
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