Shaden Hassan

Shaden Hassan

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Detail

Digital Transformation |Data Analyst | Business System| Application Support Specialist | ERP| SharePoint| Azure SSO
Riyadh, Riyadh Province, Saudi Arabia

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Résumé


Jobs verified_user 0% verified
  • Ebttikar Technology Company
    Application Support Specialist – Riyadh Airports
    Ebttikar Technology Company
    Jul 2025 - Nov 2025 (5 months)
    Managed and supported enterprise applications including Azure AD, SSO, SharePoint, Vehicle Tracking System, CMS, Jaggaer, and Evoko.

    Implemented SSO solutions and managed user accounts and access permissions.

    Tracked and resolved technical tickets, ensuring system stability and smooth user experience.

    Performed data analysis and developed reports using Power BI and Excel to support decision-making.

    Managed requests, incidents, and approvals using ServiceNow ITSM.
  • TechMantra Global
    Data Analyst
    TechMantra Global
    Jan 2025 - Dec 2025 (1 year)
    - Analyze large datasets using SQL and Python to extract actionable business insights.
    - Develop interactive dashboards (Power BI/Tableau) to visualize trends and support decision-making.
    - Clean and transform raw data to ensure accuracy and reliability for reporting.
    - Collaborate with cross-functional teams to define KPIs and optimize data-driven strategies.
    - Process and analyze ERP system data to streamline operations and improve reporting efficiency.
  • Safari Group
    Application Support Lead
    Safari Group
    Aug 2023 - Mar 2024 (8 months)
    SharePoint Support:
    - Resolved user issues related to SharePoint, including access problems and document upload errors.
    - Designed and set up subsites for different departments and projects as required.
    - Managed access permissions for subsites based on user roles to maintain security and operational efficiency.

    SQL Server Data Analysis:
    - Extracted, cleaned, and consolidated data for analytical purposes.
    - Applied JOIN operations, window functions, and time-based analysis to derive meaningful insights.
    - Conducted performance analysis and prepared reports to facilitate data-driven decisions.
    - Used SQL Server Reporting Services (SSRS) to create and distribute reports.

    System Administ
  • Safari Group
    Web Developer Trainee
    Safari Group
    Nov 2021 - Apr 2022 (6 months)
    - Built and maintained CRUD operations in ASP.NET MVC using raw ADO.NET.
    - Designed and developed custom websites using HTML, CSS, and JavaScript.
    - Managed and optimized databases with advanced SQL skills.
    - Ensured smooth functionality and high performance of web applications.
Education verified_user 0% verified
  • جامعة المجمعة  Majmaah University
    Bachelor's degree, Computer Sciences and Information Technology
    جامعة المجمعة Majmaah University
    - Develop a strong foundation in computer science principles and information technology practices. - Master programming languages and software development techniques for real-world applications. - Enhance problem-solving abilities through algorithm design and system analysis. - Acquire practical experience in database management, networking, and cybersecurity.
Awards verified_user 0% verified
  • A
    Appreciation For Excellent Performance
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