Abby Miles

Vice President of People

OpenSesame

Nov 2025 - Current (10 months)

Leading the People Team of OpenSesame to create a positive team member experience, foster a strong company culture, and align our people strategies with our business objectives.

Senior Director of People

OpenSesame

Oct 2020 - Nov 2025 (5 years 2 months)

Continuing to grow, learn and support OpenSesame's greatest asset, our people.

Director of People

OpenSesame

Apr 2019 - Oct 2020 (1 year 7 months)

Combined my business expertise with my passion for people and culture to scale our amazing team at OpenSesame. In this role I had the pleasure of building out a new department, the People Team, and building and standardizing processes across our recruiting, compensation/equity, learning & development, internal programs, and HR functions. Major wins include: launching OpenSesame Qualified training program with 75% of staff becoming qualified in the first year, nearly doubling our staff in 18 months, launching an employee stock option portal, successfully converting all employee onboarding to be remote/virtual following COVID-19, led our organization through an extensive equity audit & building of a long-term action plan, and more.

Senior Manager, Customer Success

OpenSesame

Aug 2016 - Apr 2019 (2 years 9 months)

Senior leader building out OpenSesame's Customer Success Team. My team manages all named accounts to drive customer success, adoption, and engagement by building relationships, driving strategy, and ensuring overall satisfaction with OpenSesame. We build customer programs and develop strategic roadmaps by teaming with all OpenSesame groups to best serve our clients and create win-win approaches to our customer training program pain points.

Product Manager

OpenSesame

Dec 2013 - Jul 2016 (2 years 8 months)

I bring 10+ years of elearning industry experience and domain knowledge to the Product Manager role at OpenSesame. OpenSesame is an online marketplace for training - we make buying and selling elearning courses as easy as downloading a song from iTunes. Working with the engineering team to bring customer-focused business strategies to life! Focused on executing our product plan through clear communication and prioritization while managing tactical day-to-day details. Responsible for product roadmapping, positioning, sales relationships, and execution. Coordinates and communicates to cross-functional teams of development, design, sales, marketing, customer support, training, and executive leadership by bringing a balance of understanding be

Project Manager / Implementation Consultant

GTS Services

Jul 2013 - Nov 2013 (5 months)

As a member of the Business Services team, I worked directly with our strategic customers on needs assessments, implementation, and launch of a complex point of sale software. Developed custom documentation and training guides for customers to meet their company's specific processes and workflows. Worked as the Product Owner on multiple custom development projects - from definition through successful completion and launch.

Product Manager

BlueVolt

Jul 2010 - Jun 2013 (3 years)

Worked on the software development team to identify, prioritize and plan development of new product features for our LMS (Learning Management System). I acted as the customer advocate, supporting development that will best meet the needs of our customers and prospects. I am responsible for: • Product roadmapping / planning • Requirements gathering / definition • Use cases • Technical documentation • User interface design & copy writing • Customer communications (bi-weekly release notes and webcasts) • Managing our customer support team • Implement our "BlueVolt Academy" - an in-person training event 2-3 times per year. Including: curriculum development, event planning, and in-person instruction • Training development and maintenance (vide

Project Manager / Software Implemention

BlueVolt

Mar 2006 - Jun 2010 (4 years 4 months)

As the University Administrator I was responsilble for ensuring successful development, launch, and support of all client universities in the BlueVolt LMS (Learning Management System). I also act as a customer advocate to our software development team, advocating for new features and functionality of the system that will best serve our customers and meet their needs. I also worked as a project manager for our creative services team ('07/08 - for about 1 year - until we hired a full time project manager to take over these roles & responsibilities). In this role, I managed timelines, budgets, and all customer contacts with regards to developing online training courses and internal marketing projects.

Project Manager / Continuing Education Liasion

BlueVolt

May 2004 - Mar 2006 (1 year 11 months)

Managed direct mail marketing campaign of BlueVolt's online continuing education program, including both email and direct mail marketing efforts. Developed and maintained relationships with licensing divisions of state government agencies and local licensing jurisdictions. I manage all paperwork through their approval processes in order to get our company and courses approved, as well as all of the follow up administrative responsibilities involved with reporting all course completions. My responsibilities also included all customer and technical support calls, emails, and inquiries. March 2006 - We hired a full time employee to take over these roles & responsibilities.

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Summer Intern

Sienna Architecture Company

Jun 2003 - Sep 2003 (4 months)

Developed and implemented a new cataloging and organizational system for the company’s backlog of architectural drawings. Worked with little to no supervision to complete the project by summer’s end.

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Math Tutor

America Counts

Sep 2002 - May 2004 (1 year 9 months)

Worked as a math tutor in many Portland Public high schools, growing my passion for teaching and helping others learn.

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