Simon Ball
Simon Ball
About
Detail
Head of Customer Insights
Cardiff, Wales, United Kingdom
Award-winning senior leader with over 15 years of experience across the UK’s financial landscape - from established giants to digital disruptors - I have dedicated my career to redefining operational integrity. My focus is on evolving traditional compliance into a strategic engine for growth, specialising in the design of outcome-focused quality frameworks that do more than satisfy regulators; they build unshakeable customer trust. I lead with the conviction that the highest standards of governance, particularly under SM&CR, are the primary catalysts for sustainable business performance.I am currently at the forefront of the industry’s shift toward data-led assurance, pioneering the integration of AI-powered models in compliance to replace legacy manual oversight. By combining resilient operational design with advanced technology, I enable boards and executive teams to make more informed, high-velocity decisions. My goal is to mentor high-performing teams and architect the future of assurance in financial services.