Leo Fernandez

Technical Account Manager

FOSSA

Jul 2022 - Nov 2022 (5 months)

As the only developer-native open source management platform, FOSSA has the broadest license inventory and vulnerabilities database available. Full integration with your existing CI/CD pipeline provides more complete, continuous visibility and actionable insight much earlier in the SDLC. For the first time, teams can collaboratively shift left and audit, analyze, control, and remediate OSS issues right in their existing workflows.

Technical Customer Success Manager

IBM Turbonomic

Sep 2021 - Jul 2022 (11 months)

S

Full Stack Developer

SMU Boot Camps

Jan 2020 - Apr 2020 (4 months)

12 weeks immersive bootcamp where I learn frontend and backend web development. Some of the technologies covered were full-stack: HTML5, CSS3, JavaScript, jQuery, Node.js, Express.js, React, Database Theory, MongoDB, MySQL, Command Line, Git, agile methodology, API Interaction, Json, CICD, Ajax.

Customer Success Manager

VMware Workspace ONE

Mar 2018 - Jun 2019 (1 year 4 months)

Provide unrivaled product knowledge and proven skills to help large organizations streamline deployment and improve operations of their End User Computing platform (Workspace One, Mobility) as part of their Digital Workspace journey. Primary responsibility for understanding customer’s roadmap and use cases, becoming a trusted advisor. Ensure customers needs and challenges are communicated and understood by Executives and functional teams. Health monitoring by creating a Customer Success Plan that tracks milestones and measure progress against the plans, projects. Adoption customer retention by sharing customer feedback with BUs and R&D for product development Show less

Technical Account Manager

VMware Workspace ONE

Jun 2015 - Mar 2018 (2 years 10 months)

Acts as primary focal point for technical questions, ideas and hurdles. Provide an inroad to AirWatch product experts and present your needs for inclusion in future product releases Coordinates your AirWatch issue management, overseeing escalations and tracking issues through resolution Develops mobile strategies for a pre-defined set of business units, geographies, and AirWatch solutions. Work with you to ensure your strategies align with the objectives of designated lines of business Leads twice yearly business reviews with your team Coordinates briefings and deep dive sessions with AirWatch product experts on topics that are pertinent to your environment and objectives Supporting problem resolution management, optimizing your organizatio

Technical Relationship Manager

Citrix

Apr 2013 - Feb 2015 (1 year 11 months)

Building relationship and support to most elite Citrix’s largest customers. Primary point of contact for any complex critical issue for Citrix main portfolio products: Xendesktop, Provisioning Services, Xenapp and legacy products. Deep Citrix knowledge allows me to Troubleshoot and resolve problem to minimized business impact. Partner with internal teams to bring resources to resolve issues within SLA. Proactively maintaining relationship to understand customers Citrix environment and needs. Participated in cross team projects, made contribution to the Citrix Knowledge base site by writing up articles based on issues and experiences. Reproduce customer issues on internal Citrix labs by mirroring customer environment. Become customer trusted

Senior Offline Xendesktop TSE

Citrix

Aug 2012 - Apr 2013 (9 months)

Support Xendesktop Engineer

Citrix

Jun 2011 - Jul 2012 (1 year 2 months)

Provide senior support and Implementation for Citrix Xendesktop 4 xendesktop 5 and Xendesktop 5.5 Assist and Support for Citrix provisioning services 5.6 and provisioning 6.0 Troubleshoot and senior support for Citrix Edgesight 5.3 and Edgesight 5.4 Focused on in-depth problem analysis of most Citrix products and integration into enterprise-wide mixed environment Write up of KB article to the Citrix knowledge support site.

Support XenApp Engineer

Citrix

Nov 2009 - Jun 2011 (1 year 8 months)

Provided technical assistance for Citrix Presentation Server 4.5, Xenapp 5 & 6 products with printing and streaming specialization Focused on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments Solid performance, problem resolution and closing cases Off-line engineer (OST) Level 2 for Q1 2011, handling and closing high priority case, reproduce customer’s issue in-house labs. Attended Escalation meetings every week, brought up new issue found, solution, etc. Obtained two required Citrix certifications; CCA and CCAA Show less

I

System Administrator

Informattica

Apr 2008 - Nov 2009 (1 year 8 months)

Company specialized in Information Technology outsourcing solutions for small businesses where I was solely responsible for the maintenance and monitoring of ten separate client sites. Specific responsibilities included: Management of Windows server 2000, 2003 and 2008 DHCP, DNS, WINS and Active directory Installing and troubleshooting Windows XP and Vista Performing backups and restorations using Symantec Veritas Backup Exec Configuration of Cisco devices such as Firewalls ASA5505, 5510 and Pix, IPsec L2L Connection, Switches, Cisco Catalyst Express, and Cisco VPN connection for remote users. Maintaining network connectivity between main office and branches Knowledge of Citrix Presentation Server Console (Publish application, reset account

Network Technician

Scientific Atlanta

Jan 2000 - Nov 2006 (6 years 11 months)

Position specialized in telecommunications and networking for a high-volume manufacturing environment, including almost 3,000 nodes for manufacturing and 40 switches for the 1,000+ end users, supporting Win2000, XP, server 2003, PCs imaging , support peripherals and printers. Responsibilities included: Management of Active Directory 2003; Groups, policies, permissions Performed server installations, configurations, updates and applied patches to both servers and PCs Network Monitoring, installation, and problem resolution; 100+ Nortel switches and 1,000+ active PC’s Manage server backup and restoration Provided deploy updates and patches for Symantec Antivirus Switch installation and configuration; Nortel and Cisco switches Installed and ma

Computer Technician

Scientific Atlanta

Jan 2000 - Oct 2002 (2 years 10 months)

Help Desk function responsible for the installation and setup of user computers, including hardware installation, software installation and troubleshooting in a Windows environment. Software included; Win98, XP, NT, SAP, Business Objects, Microsoft Office, and Hyperion Financial Solutions. PC and Laptop troubleshooting plus Help Desk Support Monitored user ticket system for problem resolution (Cerberus and Clarify)

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Leo Fernandez

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