Alia Resurreccion

Lead Customer Success Manager

Triple Whale

Nov 2025 - Current (9 months)

Mid Market Customer Success Manager

Yotpo

May 2024 - Nov 2025 (1 year 7 months)

Strategic Retention: Engineered a significant, multi-year retention agreement with a major national retailer, successfully reversing initial negative onboarding sentiment to establish a long-term strategic partnership. High-Risk Account Stabilization: Secured a key annual renewal with a national department store, retaining a high-risk account by governing relationships across 20+ stakeholders and transforming the client's internal perception to that of a trusted strategic partner. Enterprise Relationship Recovery: Successfully rebuilt cross-brand trust with a leading global fashion group following major churn, ensuring the enterprise-level commitment remained engaged for future optimization projects. Data-Driven Upsell: Drove a significa

Customer Success Manager

Yotpo

Sep 2022 - Nov 2025 (3 years 3 months)

Customer Success Manager, APAC

DroneDeploy

May 2022 - Jul 2022 (3 months)

Customer Success Manager

Nearmap

Apr 2020 - Apr 2022 (2 years 1 month)

• Own, build and develop customer relationships - Pre-sales Demonstrations, initial on- boarding, product adoption across multiple departments with key stakeholders and end users. • Lead retention and growth initiatives to maximize customer investment and optimize customer lifetime value through hosting product workshops and webinars. • Drive product adoption, cross-sell and upsell opportunities and strategic growth initiatives • collaborate closely and deeply across the wider sales team from SMB across to Enterprise • Drive customer success at scale through discovery, and Value based engagement, collecting feedback and sharing with internal and partner product development teams.

Implementation Project Coordinator

Upstream Solutions

Jan 2018 - Apr 2020 (2 years 4 months)

• Manage and Coordinate Projects from conception to completion, and all aspects of customer implementations • Create and implement customised projects plans - Hardware, Software Solutions or combined rollout Implementations. • Contract Management and Customer deal and account Reconciliation • Sales order fulfilment of hardware (Fuji Xerox, Lexmark and HP) and software solutions (M-Files, Papercut and Abbyy) • Implementation of Upstream products and services into both existing and new customer sites • Liaise and provide top level communications with key internal and external stakeholders to provide seamless delivery and implementation • Coordinate technical services and escalations

Implementation Project Coordinator

Upstream Solutions

Jan 2018 - Apr 2020 (2 years 4 months)

• Manage and Coordinate Projects from conception to completion, and all aspects of customer implementations • Create and implement customised projects plans - Hardware, Software Solutions or combined rollout Implementations. • Contract Management and Customer deal and account Reconciliation • Sales order fulfilment of hardware (Fuji Xerox, Lexmark and HP) and software solutions (M-Files, Papercut and Abbyy) • Implementation of Upstream products and services into both existing and new customer sites • Liaise and provide top level communications with key internal and external stakeholders to provide seamless delivery and implementation • Coordinate technical services and escalations

Customer Service & Membership Consultant

Fernwood Fitness

Nov 2017 - Current (8 years 9 months)

I drive club growth by connecting women with fitness programs and services tailored to their health goals. I am responsible for managing the full sales lifecycle—from initial enquiry and club tours to final enrolment—while maintaining a high-energy, supportive environment. Key Responsibilities: Sales & Lead Generation: Execute local area marketing strategies and "outreach" activities to drive enquiries from community groups, businesses, and retailers. Performance Excellence: Consistently meet or exceed Key Performance Indicators (KPIs), including a target 70% tour-to-sale ratio and 70% enquiry-to-tour ratio. Member Consultation: Conduct detailed consultations to address member needs and promote memberships, personal training, and health

Sales Support Manager

Fuji Xerox Australia

Jun 2017 - Dec 2017 (7 months)

- Administrative support to the Manager and to the sales team - Assist in the onboarding process for new hires -Coordinate and organise sales team meetings and sales team events - resolve invoice and order delivery disputes and customer queries promptly - customer service resolution and feedback - Review sales order paperwork to ensure completeness and accuracy - Create and process sales orders - Sales order fulfilment - Confirm delivery and installation dates with order fulfillment and communicate to the team -Assist the sales team with preparation of quotations, cost comparisons, presentations, proposals and tender documents -review Commission Reports for the Agency from Fuji Xerox Australia - ensure sales orders, revenue, profit etc are

Project Coordinator/Manager

Upstream Solutions

Nov 2016 - Jun 2017 (8 months)

• Manage and Coordinate Projects from conception to completion • Create and implement customised projects plans • Contract Management and Reconciliation • Sales order fulfillment of hardware and solutions • Smooth implementation of Upstream's products and services into both existing and new customer sites • Manage and coordinate all aspects of customer installations • Liaise with key internal and external stakeholders to provide seamless delivery and implementation • Prioritise and balance competing priorities while maintaining a customer centric approach and delivering high quality communication to internal and external customers. • Coordinate technical services

Project Coordinator/Manager

Upstream Solutions

Nov 2016 - Jun 2017 (8 months)

• Manage and Coordinate Projects from conception to completion • Create and implement customised projects plans • Contract Management and Reconciliation • Sales order fulfillment of hardware and solutions • Smooth implementation of Upstream's products and services into both existing and new customer sites • Manage and coordinate all aspects of customer installations • Liaise with key internal and external stakeholders to provide seamless delivery and implementation • Prioritise and balance competing priorities while maintaining a customer centric approach and delivering high quality communication to internal and external customers. • Coordinate technical services

Camera Operator

Kapow

Feb 2016 - Apr 2017 (1 year 3 months)

Deployment Coordinator

Upstream Solutions

Nov 2015 - Nov 2016 (1 year 1 month)

• Responsible for the smooth implementation of Upstream's products and services into both existing and new customer sites • Prioritise and balance competing priorities while maintaining a customer centric approach and delivering high quality communication to internal and external customers. • Manage and coordinate all aspects of customer installations • Liaise with key internal and external stakeholders to provide seamless delivery and implementation • Create and implement customised deployment plans • Manage internal run sheets to reflect current and forecasted work • Coordinate national 3rd party logistics and technical services • Engage with internal sales team to ensure each deployment / relocation is smooth and efficient for the c

Deployment Coordinator

Upstream Solutions

Nov 2015 - Nov 2016 (1 year 1 month)

• Responsible for the smooth implementation of Upstream's products and services into both existing and new customer sites • Prioritise and balance competing priorities while maintaining a customer centric approach and delivering high quality communication to internal and external customers. • Manage and coordinate all aspects of customer installations • Liaise with key internal and external stakeholders to provide seamless delivery and implementation • Create and implement customised deployment plans • Manage internal run sheets to reflect current and forecasted work • Coordinate national 3rd party logistics and technical services • Engage with internal sales team to ensure each deployment / relocation is smooth and efficient for the c

Service Coordinator

Lexmark

Apr 2014 - Oct 2015 (1 year 7 months)

My role as the service coordinator focuses on, but is not limited to the allocation and coordination of service Jobs to 12 direct technicians and numerous third party service partners, ensuring successful delivery and technical support is co-ordinated across all Managed Print Services contracts throughout Australia and New Zealand. • Managing Critical service calls to ensure that Service Level Agreements are met within contracted time limits. • Liaising within internal and external resources to ensure allocation supply of product. • Coordination of standard service calls to direct technicians and service partners • Manage client, internal and third party fulfilment enquiries and requirements for all matters relating to orders and installati

NSW Rentals Coordinator

Videocraft Australia

Mar 2008 - Apr 2014 (6 years 2 months)

Videocraft Equipment drives end-to-end solutions dealing primarily with the sale and rental of camera, sound, lighting equipment, post-production solutions, Studio Installations, Live multi-camera set up and outside broadcast Solutions. My role as a Rentals coordinator is highly driven in customer service with clients and suppliers. • Broadcast solutions • Rental inventory asset management • Manage logistics of rental inventory nationwide • Handle high profile customer accounts • Rental quotations • Daily to long term Rental bookings and quotations • Preparation of broadcast equipment to be production ready • Securing the premises by close of business • Branch Senior First Aid officer Accounts administration for NSW Rentals Department •

Equipment Rentals Assistant/Prep Technician

Videocraft Australia

Mar 2008 - Mar 2010 (2 years 1 month)

Broadcast rentals assistant a customer facing role main responsibilities: • Create rental bookings, quotes and invoices utilizing Rental Point • Manage equipment and logistics of inventory • Prepare broadcast equipment to be production ready • Receipt and process payments

Production Assistant/ Camera Operator/ Director

ABSCBN

Jan 2006 - Jan 2009 (3 years 1 month)

Freelance Camera Operator and Production Assistant for ABS-CBN Australia, a company principally involved in television and radio broadcasting, as well as the production of television programming for local (Philippines) and international audiences. Shooting events/breaking news and interviews nationally around Australia , for broadcast in Australia, North America and the Philippines. It also broadcasts content to the rest of the world through The Filipino Channel (TFC), the core product of ABS-CBN (Alto Broadcasting System-Chronicle Broadcasting Network). Director/Camera Operator Freelance Director and DOP for TVC for ABS-CBN Global project entitled ‘Sarimanok One” . Sarimanok One is one of ABS-CBN’s products. This TVC has been speci

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Dental Assistant

Villalon Dental Haven

Jan 2004 - Jan 2007 (3 years 1 month)

Provided comprehensive chairside assistance to dentists, ensuring smooth procedures. Managed sterilisation and instrument handling to maintain hygiene. Processed and developed X-rays accurately. Performed precise data entry and maintained patient records. Handled payments and financial transactions professionally. Coordinated bookings and optimised scheduling. Responded to customer enquiries, delivering friendly support. Key Strengths: - Attention to detail - Patient-focused communication - Strong organisational skills

Alia Resurreccion

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