Danielle Gupta

Head of Customer Success

Siena AI

Feb 2026 - Current (7 months)

Chapter President

Women of Customer Success

Feb 2025 - Current (1 year 7 months)

Senior Manager of Customer Success

Siena AI

Dec 2025 - Feb 2026 (3 months)

Manager of Customer Success

Siena AI

Aug 2024 - Dec 2025 (1 year 5 months)

Empowering brands with empathic AI agents that automate customer interactions, build authentic relationships, and turn conversations into actionable insights. Trusted by leading consumer brands like HexClad, Kitsch, and MUD/WTR.

Chicago Chapter Lead

Women of Customer Success

Jul 2023 - Mar 2025 (1 year 9 months)

Manager, Customer Success Team

Kustomer

Jun 2023 - Aug 2024 (1 year 3 months)

Manager, Customer Success Growth Team

Meta

Feb 2021 - May 2023 (2 years 4 months)

Manager, CS Team - Executed Digital CS Journey Mapping to fully support digital clients with an ARR under $50K - Developed processes to help a team of 5 manage over 300 accounts and $8M in revenue - Established account planning by revenue segments and task management processes for easier distribution of responsibilities, resulting in better collaboration and alignment across teams - Provide ongoing Churn Analysis to Meta Product, Engineering, and CX Leadership teams, resulting in improved customer retention and revenue growth - Generated renewal forecasting based on account health, renewal probabilities, and at-risk processes, resulting in more accurate revenue projections and better customer engagement Sr. Customer Success Manager - Manag

Sr. Partner Success Manager, Forum + Marketplace

Bta

Jan 2019 - Feb 2021 (2 years 2 months)

• Execute data analysis and QBR presentation creation to drive adoption, retention, and measure success • Setup and launched Digital Partner Success Guide to outline marketing best-practices and onboarding guidance • Develop success plans across various stakeholders to align on shared goals and KPIs • Produce compelling marketing content for multiple social channels to promote product launches • Provide strategic consultation on e-Comm integrations and content to drive partnership awareness and improve online presence • Support brand onboarding process to ensure target launch dates were achieved

Senior Customer Success Manager

Brickwork

Jul 2018 - Jan 2019 (7 months)

• Restructured customer service and support model after company-wide org changes • Conducted product training for various roles in the organization, adapting the training for key stakeholders, project managers, and store operations • Created a scalable QBR template to measure ROI for various tiers of the organization • Identified and successfully executed up-sell and expansion opportunities • Provided strategic consultation, training, and implementation collaboration • Managed, renewed, and expanded $3M in revenue across 30+ enterprise retail brands • Identified and successfully executed up-sell and expansion opportunities which include launching Nike internationally • Conducted user-interviews, synthesized feedback and collaborated with p

Customer Success Manager

Brickwork

Aug 2017 - Jul 2018 (1 year)

Brickwork is the leading SaaS platform for brands and retailers like Nike, Saks Fifth Avenue, West Elm, and Bonobos to modernize the experience and increase the profitability of their brick and mortar business. Brickwork optimizes the digital presence of retail stores and enables retailers and brands to drive qualified online traffic to unique in-store experiences via geo-location features, online appointment-booking, event RSVP, and local content and marketing. In turn, Brickwork is building the most comprehensive data map of online-to-offline customer journeys.

Sales Director

Brickwork

Jun 2015 - Jul 2017 (2 years 2 months)

Junior Sales Associate

Gen Media Partners

Mar 2015 - Jun 2015 (4 months)

• Working knowledge of agencies serviced by each office, and seller. • Working knowledge of Rep Company’s station base. • Working knowledge of internal systems and resources used by stations and agencies. • Expert understanding of Strataview, SalesPro, MMS, Rate Request, TapScan, and Radio Exchange. • Able to meet agency and station deadlines with ease. • Support sales personnel with building schedules, pulling research, submitting avails, and sending out avail requests to stations • Have working knowledge of ratings and research for all stations and markets that subscribe. • Working knowledge of the assets that we have to sell; i.e. Radio, TV, Malls, Non Rep • Working knowledge of the inners working of the Political Season • Expert Knowle

M

Media Coordinator

McGavren Guild Media

May 2014 - Jun 2015 (1 year 2 months)

Public Relations Intern

The Humane Society of the United States

Jan 2014 - May 2014 (5 months)

• I managed social media projects targeted towards funding the no-kill shelter, at the Adirondack division. • Assisted in building positive relationships with the community and tried to gain many new volunteers and adopters. • Helped the shelter jump on the social media bandwagon by creating and coordinating the facilities Instagram and Twitter - Results were measured through Twitter and Instagram analytics, and I guided the staff on how to use and maintain these mediums of communication. • Assisted in updating the website. • Collaborated ideas for the annual Pet Walk during my attendance at the board meetings. • Coordinated a new fundraising event called "Painty Paws" and raised over $200.

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