Senior Premier Field Engineer
Microsoft
Jul 2008 - Nov 2013 (5 years 5 months)
Working closely with large scale enterprise customers in the EMEA region and specializing on Directory Services related deliveries, both pro-active (ADRAP, AD Recovery Execution Service and other operational programs), as well as reactive troubleshooting and incident resolution. I was also delivering workshops on topics such as AD Troubleshooting, AD Backup and Disaster Recovery, Group Policy Troubleshooting, Windows Clustering, etc.
In addition, I was involved in developing new intellectual property (workshops, security essessments), mentoring, training, performing knowledge assessments and accreditation for newly hired field engineers in the region.