Smit Desai

Smit Desai

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Operations Supervisor | Financial Analyst | Analytical Mindset for Transforming Data into Actionable Insights | SQL | Tableau
Toronto, Ontario, Canada

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Résumé


Jobs verified_user 0% verified
  • Great Canadian Entertainment
    Operations Supervisor
    Great Canadian Entertainment
    Feb 2025 - Current (1 year 9 months)
    As an Operations Supervisor at Great Canadian Entertainment, I oversee daily casino and hospitality operations, ensuring efficiency, compliance, and exceptional guest experiences. I lead and support teams in a fast-paced environment, fostering a culture of service excellence, teamwork, and continuous improvement. With a strong background in operations management, I specialize in optimizing processes, enhancing team performance, and implementing strategies that drive business success. My ability to adapt, problem-solve, and maintain high service standards allows me to contribute to both operational excellence and guest satisfaction. Show less
  • Experior Financial Group
    Financial service associate
    Experior Financial Group
    May 2024 - Sep 2024 (5 months)
  • Great Canadian Entertainment
    Customer Service Representative
    Great Canadian Entertainment
    Nov 2023 - Apr 2024 (6 months)
    Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting ni increased loyalty and repeat business. Assisted customers ni navigating company website and placing online orders, improving overall user experience.
  • Casepoint
    Associate ediscovery analyst
    Casepoint
    Mar 2022 - Oct 2022 (8 months)
  • B
    Business Development Executive
    Sep 2021 - Oct 2022 (1 year 2 months)
    Actively listened to customers to fully understand their requests and address concerns. Building relations with potential clients. Updating and maintaining sales, marketing and business development documentation. Boosted revenue by 20% through successful identification and cultivation of new business opportunities. Executed targeted marketing strategies, resulting in significant growth in the client base. Established key partnerships, expanding the company's network and market presence. Show less
Education verified_user 0% verified
  • Humber College
    Post Graduate Certificate, Global Business Management, 8.53
    Humber College
    Jan 2023 - Jan 2024 (1 year 1 month)
  • SDJ International College
    bachelor, Bachelor of Business Administration - BBA, finance
    SDJ International College
    Jan 2018 - Jan 2021 (3 years 1 month)
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