V
Vincent Boiron
About
Detail
Business Development | Founder @ Nomadism Records | Partnerships & International Growth
Netherlands
Résumé
Jobs
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Customer Care SpecialistVerathonMay 2024 - Current (2 years 2 months)Key Responsibilities: Manage the full lifecycle of customer cases, from initial contact to resolution. Handle incoming customer inquiries with professionalism and efficiency. Ensure timely and thorough resolution of customer issues, adhering to established processes. Respond to customer requests in compliance with service level agreements. Provide proactive follow-ups to ensure customer satisfaction. Conduct phone and email-based troubleshooting for medical devices and software. Accurately process customer orders in alignment with company procedures. Issue return authorizations (RAs) for repairs and credits in accordance with company policies. Maintain detailed and organized records, both manually and electronically.- sales support specialistVerathonMay 2024 - Current (2 years 2 months)Managed complex customer cases and relationships across the full lifecycle in an international environment. Acted as a key point of contact, ensuring resolution, coordination, and client satisfaction.
- Store Sales ManagerOliver PeoplesAug 2023 - Oct 2023 (3 months)Led day-to-day store operations and supported team performance to achieve sales targets. Built strong customer relationships and ensured a high-end brand experience.
- Senior Sales AssociateCYBEXJan 2023 - Jan 2024 (1 year 1 month)Delivered premium customer experiences while contributing to sales performance and store KPIs. Identified opportunities to improve sales and customer journey within a fast-paced retail environment.
- Founder & Label Manager at Nomadism RecordsNomadism RecordsJul 2020 - Current (6 years)Built and scaled an independent international music label, managing a network of 60+ artists across multiple continents. Lead contract negotiations, partnerships, and release strategies, working closely with artists, distributors, and platforms. Developed and executed growth strategies, including digital campaigns, audience expansion, and brand positioning. Created and maintained an international network of collaborators, driving consistent releases and engagement.
- Brand ambassadorBottega VenetaApr 2015 - Aug 2023 (8 years 5 months)Managed relationships with high-value international clients in a luxury retail environment. Delivered personalized client experiences, contributing to sales performance and long-term customer loyalty. Developed strong expertise in client needs, product positioning, and high-end sales strategy.
- Supervisor at Bottega Veneta AmsterdamBottega VenetaOct 2017 - Oct 2020 (3 years 1 month)Managed relationships with high-value international clients in a luxury retail environment. Delivered personalized client experiences, contributing to sales performance and long-term customer loyalty. Developed strong expertise in client needs, product positioning, and high-end sales strategy.
- Sales Associate InternHugo BossDec 2014 - Mar 2015 (4 months)Contributed to sales performance and customer experience in a premium retail environment. Built client relationships and supported revenue growth on the sales floor.
- Sales Associate InternZadigVoltaireSep 2014 - Dec 2014 (4 months)Supported sales activities and customer engagement in a fast-paced retail environment.
- Manager en alternanceSephoraSep 2012 - Sep 2013 (1 year 1 month)Developed and pitched a business concept for an in-store “Make Up For Ever” makeup school to increase engagement, retention, and revenue opportunities. Designed a dedicated in store experience where customers could participate in hands on makeup workshops led by trained students, creating a new touchpoint between brand and customer. Conducted market research (500+ participants) and feasibility analysis, including customer insights, operational setup, and cost considerations. Proposed a scalable concept aimed at increasing customer retention, brand loyalty, and in store conversion.
- VCommercialVacancielSep 2010 - Jul 2012 (1 year 11 months)Supported business development and customer acquisition initiatives within the hospitality sector. Conducted targeted prospecting and contributed to sales strategies to attract new customer segments. Built and managed a customer database to support outreach and long-term engagement.
Education
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- Bachelor's degree, Commerce and DistributionUniversité Nice Sophia AntipolisSep 2012 - Sep 2013 (1 year 1 month)DISTRISUP is the result of a partnership between leading retail companies and universities and prepares you for the role of department manager. The Licence DISTRISUP is a one-year work-study program in commerce. The objective of this training is to develop Department Managers with the potential to evolve and become the future executives of the retail industry. The Department Manager is responsible for the management of a specialized department and performs several functions: Management: he/she is responsible for the administrative and financial management of his/her department. He/she applies procedures, manages goods and stocks by organizing and controlling the goods circuit. He/she takes inventory, identifies supply needs and prepares ord
- lBrevet de Technicien Supérieur, Négociation Relation Client, Management de projetlycée barthélémy de laffemasJan 2010 - Dec 2012 (3 years)The holder of the BTS is a sales manager who takes charge of the customer relationship as a whole. He communicates and negotiates with customers, operates and shares information, organizes and plans activity, implements commercial policy. It thus contributes to the growth of the company's turnover. To carry out the missions entrusted to him, he must master information and communication technologies. He can become a commercial attaché, leader of a small team, account manager, supermarket negotiator, representative, area manager, sales manager, supervisor.