Senior Director, Service Development USA
Sodexo
Oct 2021 - Jul 2025 (3 years 10 months)
Leads a high-performing team to spearhead development of internal brands/services for all business sectors, including campus, healthcare, education, B&I, government, aviation, sports/leisure, and energy. Formulate strategies based on comprehensive analysis of consumer data and insights. Oversee brand/service development process, including branding, operations, UX, pricing, financial modeling, activation, and launch phases. Deliver guidance on all communication points for consumer-facing materials. Develop creative scope and sales content in liaison with external agencies and marketing, communications, and creative services team.
Key Accomplishments: Spearheaded the development of over 25 branded services including Kitchen Works, Modern Re