Jennifer Trujillo

Executive Operations Associate

Northbound Operating Partners

Apr 2026 - Current (5 months)

Support executive operations by coordinating agenda management, planning, follow-ups, and cross-functional communication to ensure alignment, timely execution, and efficient delivery of priorities. - Managing executive scheduling, calendar coordination, and operational follow-ups. - Supporting planning, task organization, and priority tracking across multiple initiatives. - Coordinating communication between teams to ensure clarity, accountability, and timely execution. - Assisting with process organization, documentation, and workflow improvement. - Helping maintain structure in fast-paced environments where priorities may shift quickly. - Supporting leadership with administrative and operational tasks that contribute to business continui

Team Leader

Lean Solutions Group

Dec 2024 - Feb 2026 (1 year 3 months)

Led and supported operational teams, ensuring proper workload distribution, process adherence, performance follow-up, and continuous improvement. Acted as a key point of contact for team members and leadership, helping maintain operational structure, accountability, and service quality. - Supervised daily operations and supported team members in meeting performance and quality expectations. - Coordinated task distribution, follow-ups, and workload organization to support operational efficiency. - Provided guidance, feedback, and support to team members to strengthen performance and accountability. - Helped document processes, standardize procedures, and identify opportunities for improvement. - Supported communication between team members,

Administrative Support Specialist

Lean Solutions Group

Jul 2024 - Dec 2024 (6 months)

Processed and managed end to end documentation and policy workflows for personal lines insurance, including quoting, remarketing, renewals, and policy support for residential insurance products. - Managed documentation workflows related to personal lines insurance policies. - Supported quoting, remarketing, and renewal processes for residential insurance products. - Reviewed and organized policy-related documentation with accuracy and attention to detail. - Assisted with administrative tasks that supported operational continuity and client service. - Maintained process accuracy while handling multiple requests and priorities. - Collaborated with internal teams to ensure timely completion of assigned workflows.

Specialist

Concentrix

Dec 2023 - Jun 2024 (7 months)

Supported fellow agents by sharing process knowledge, providing guidance, and helping improve accuracy and performance in e-commerce and sales-related workflows. Served as a resource for team members by reinforcing best practices and supporting process consistency. - Provided support and guidance to agents regarding e-commerce and sales processes. - Shared knowledge to help improve process accuracy and team performance. - Assisted with questions, escalations, and workflow clarification. - Promoted consistency in service delivery and operational execution. - Helped identify common process gaps and supported team members in resolving them. - Contributed to a collaborative environment focused on learning, accuracy, and performance improvement

Customer Service Representative

Concentrix

Apr 2023 - Jun 2024 (1 year 3 months)

Provided customer support in a fast-paced service environment, handling inquiries, resolving concerns, and ensuring a positive customer experience through clear communication, empathy, and problem-solving. - Assisted customers with inquiries, concerns, and service-related requests. - Provided accurate information and support while maintaining service quality standards. - Managed customer interactions with professionalism, empathy, and attention to detail. - Developed strong communication, multitasking, and conflict-resolution skills. - Supported process compliance and contributed to customer satisfaction. - Strengthened problem-solving abilities through high-volume customer interactions.

Customer Service Representative

Teleperformance

Jan 2023 - Apr 2023 (4 months)

Developed strong problem-solving, multitasking, and conflict management skills while ensuring efficient issue resolution for one of the largest U.S. banking institutions.

Customer Service Representative - Teleperformance

Teleperformance

Jan 2023 - Apr 2023 (4 months)

Provided customer service support for one of the largest banking institutions in the United States, ensuring efficient issue resolution, accurate information delivery, and a professional customer experience. - Assisted banking customers with service inquiries and account-related concerns. - Delivered clear, accurate, and timely support in a high-volume environment. - Developed strong problem-solving, multitasking, and conflict-management skills. - Followed established procedures to ensure compliance, accuracy, and service quality. - Maintained professionalism while handling sensitive customer interactions. - Strengthened communication and customer care skills in the financial services industry.

E

Técnico de encuestas

ELITE EVENTOS Y FIESTAS

Apr 2021 - Mar 2022 (1 year)

Supported survey and data collection processes around Colombia, ensuring organized information gathering, accurate records, and effective use of Microsoft Excel for data management and reporting support. - Collected, organized, and reviewed survey-related information. - Supported data entry and basic reporting activities. - Used Microsoft Excel to organize information and maintain accurate records. - Assisted with administrative tasks related to event and survey operations. - Developed attention to detail, organization, and data-handling skills.

Jennifer Trujillo

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