Felix Santiago

Felix Santiago

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Head of Northeast Enterprise Sales
New York, United States

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Résumé

Jobs verified_user 0% verified
  • Oscilar
    Head of Agents GTM & Northeast Enterprise
    Oscilar
    Jun 2026 - Current (4 months)
  • Oscilar
    Head of Northeast Enterprise Sales
    Oscilar
    Apr 2026 - Current (6 months)
    Leading enterprise sales across the Northeast for Oscilar, the AI-native risk decisioning platform for financial institutions. Building and developing a team of elite enterprise AEs focused on fraud detection, AML, KYC/KYB, credit decisioning, and case management. Customers include SoFi, MoneyGram, and Payoneer.
  • Ithaca College
    Advisory Board Member
    Ithaca College
    Aug 2021 - Current (5 years 2 months)
    Advisory Board Member for the Client Experience Executive Program at Ithaca College.
    https://cx.ithaca.edu/felix-santiago.html
  • Databricks
    Director, Enterprise Sales - Financial Services
    Databricks
    Jun 2024 - Apr 2026 (1 year 11 months)
    Delivered over 145% of annual team consumption quota, with 5 of 7 Account Executives exceeding targets and 3 earning President’s Club honors .

    Generated $10 M+ in new ARR by leading $250K–$500K new-logo wins and multi-year $1m-$4M expansions up to $20M TCV

    Built and coached a high-performance team of 8 Enterprise AEs, raising baseline performance and developing multiple President’s Club–caliber sellers.

    Instilled rigorous operational cadence (exceeding pipe generation goals by every AE for every quarter) and a value-focused playbook to maintain execution engagement and drive consistent consumption growth and renewals.
  • Databricks
    Strategic Account Executive - Agency & AdTech - Publicis Groupe
    Databricks
    Nov 2022 - Jun 2024 (1 year 8 months)
    Achieved over 500% of commit contract quota in FY24, earning President’s Club recognition for FY24 .

    Owned the global relationship with Publicis Groupe including subsidiaries (Epsilon, Publicis Media, Marcel, Publicis Sapient and more), partnering with C-level sponsors to scale AI and data platform adoption – resulting in a $25 M multi-year expansion

    Managed multi-facet relationships as a customer, product partner, data partner, and implementation partner.

    Co-led initial build of Databricks Built-On program which focuses on joint GTM motions to help Databricks customers to drive revenue of their core product built using Databricks as a foundational layer
  • Celonis
    Strategic Account Director - Insurance
    Celonis
    May 2021 - Nov 2022 (1 year 7 months)
    Achieved 125% of annual quota (President’s Club FY22)
    
    Led Celonis’s insurance vertical sales, managing Fortune 500 accounts (Farmers Insurance, Prudential, AAA) and introducing process mining solutions to improve claims and operations

    Closed a $5 M expansion with Farmers Insurance, helping the client eliminate process bottlenecks and realize significant cost savings
  • Salesforce
    Strategic Account Executive - Wealth & Asset Management
    Salesforce
    Aug 2019 - Apr 2021 (1 year 9 months)
    Managed and grew strategic enterprise accounts in Financial Services, overseeing large-scale CRM & cloud initiatives for clients such as Vanguard, T. Rowe Price, Invesco & Stifel.
  • Salesforce
    Strategic Account Executive - Service Cloud - Strategic Banking
    Salesforce
    Feb 2017 - Jul 2019 (2 years 6 months)
    2× President’s Club performer, with 125% and 115% annual quota attainment in back-to-back years

    Played a key role in a multiple 8-figure multi-year Salesforce platform deals with JPMorgan Chase by orchestrating executive alignment and a value-driven roadmap

    Managed and grew strategic enterprise accounts in Financial Services, overseeing large-scale CRM & cloud initiatives for clients such as JPMorgan Chase, Morgan Stanley, Citigroup, Bank of America, American Express, and Bank of New York.

    Led initial design of Salesforce Scheduler & Salesforce Messaging for financial advisor use cases
  • Salesforce
    Principal Solution Engineer - Strategic Enterprise
    Salesforce
    May 2014 - Jan 2017 (2 years 9 months)
    Technical pre-sales lead for General Electric, Pepisco, Siemens & Linde.

    Lead initial design of Salesforce Field Service for field technician use cases
  • Slalom Consulting
    CRM Consultant
    Slalom Consulting
    Aug 2013 - May 2014 (10 months)
    Slalom Consulting is a business and technology consulting firm that delivers solutions through a national network of 14 local offices across North America.

    Slalom Consulting brings together business and technology expertise to help companies drive enterprise performance, accelerate innovation, enhance the customer experience, and increase employee productivity.

    Slalom Consulting’s Customer Management Practice (CRM) helps clients build intimate and authentic relationships. We have deep business and change management expertise that enables us to guide our clients to more successful implementations through improved user adoption. And our focus on user experience enables us to extend and build compelling and intuitive inte
  • Greater New York Hospital Association
    Senior IT Program Manager
    Greater New York Hospital Association
    Sep 2010 - Aug 2013 (3 years)
    Served dual roles for Greater New York Hospital Association (GNYHA) & Innovatix, a joint venture between GNYHA & Premier Inc.

    - Managed the design, business processes & implementation of a Customer Relationship Management (CRM) system of over 2,000 hospital accounts and suppliers for 500+ users.
    - Developed various reports on medical supplies purchases of hospitals and CRM data with IBM Cognos.
  • Innovatix
    Senior IT Program Manager
    Innovatix
    Feb 2008 - Aug 2013 (5 years 7 months)
    Innovatix, a joint venture between Greater New York Hospital Association and Premier Inc, at the time of my employment.

    Program Management
    - Managed the design, business processes & implementation of Dynamics CRM 2011 with over 60,000 customers and suppliers records for 500+ internal and external users.
    - Managed the design, business processes & implementation of an enterprise-wide document management system to be utilized within the CRM system for document creation, storage, and approval workflow.
    - Evaluated and managed 6+ third party vendors that extend functionality of Dynamics CRM

    Business Analysis
    - Interviewed and worked closely with various business units to improve business process and ens
  • Bearingpoint
    Business Analyst
    Bearingpoint
    Nov 2007 - Feb 2008 (4 months)
    Member of the Communication and Media practice.

    ● Work with project manager and project team to support analysis development to identify business issues, solution requirements and related benefits

    ● Assist with client presentations and other deliverables.

    ● Develop project status reports, project issues, risk, change reports, meeting minutes, maintaining project working papers, assisting with
    project plans.

    ● Engagement (Project) control, providing project financial management and developing invoices, spend plans
  • Time Warner Cable
    Customer Service Trainer
    Time Warner Cable
    Sep 2005 - Nov 2007 (2 years 3 months)
    • Supervise, mentor and track job performance of over 30 customer service reps.
    • Identify training opportunities to increase job knowledge and customer satisfaction.
    • Rectify ongoing issues related to billing and/or technical issues for our customers.
    • Update all reps of daily area wide issues, new policies, products, and procedures.
    • Provide overall support and leadership to a section of call center consisting of over 60 customer service representatives.
  • N
    Assistant Treasurer
    New York Criminal Bar Association
    Sep 2003 - Feb 2006 (2 years 6 months)
    • Managed Access database of 500+ members.
    • Maintain Excel and Quickbook records of membership dues payments.
    • Prepare bi-weekly reports of membership and income/expenses reports directly to the President and Treasurer.
    • Create mailing and attendance list for annual bar meetings.
  • L
    Legal Analyst
    Law Office of Leonard J Levenson Esq
    Sep 2003 - Feb 2006 (2 years 6 months)
    • Trial Assistant, i.e. US v. Maurice Roberts; People v. Saul Gomez.
    • Legal research on various legal issues, i.e. Illegal Search and Seizure; Speedy Trial.
    • Liaison with judge’s chambers, assistant district attorneys, correctional facilities, clients and etc.
    • Index pertinent case information regarding over 200 cases using Access and Excel.
    • Assemble database of all case files of 7 private practitioners on a central server for further legal research.
  • The Fresh Air Fund
    Camping Analyst
    The Fresh Air Fund
    May 2003 - Aug 2003 (4 months)
    • Qualified over 3,500 camping applications for 1,200 available confirmations.
    • Administered daily Crystal Reports, Access Record and Excel spreadsheets of application status and availability.
    • Coordinated camping departure and arrivals at NYC bus terminals.
    • Communicated with neighborhood liaisons, camp counselors, and other staff.
    • Served the needs of parental inquiries.
Education verified_user 0% verified
  • NYU Tandon School of Engineering
    Bachelors of Science, Business & Technology Management: Financial Track
    NYU Tandon School of Engineering
    Jan 2002 - Jan 2007 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • S
    Salesforce Solution Architecture
    May 2014 - Current (12 years 5 months)
  • M
    Microsoft Dynamics CRM 2013 Implementation
    Aug 2013 - Jun 2014 (11 months)
    Global implementation with over 250 users for leading global insurance company.
  • M
    Microsoft Dynamics CRM 2011 Implementation
    Jan 2011 - Aug 2013 (2 years 8 months)
    200+ users, 60k+ accounts, 100k+ contacts, 10+ million records, document generation, digital signature, email marketing, address cleansing, advanced bulk import, business process via workflows, 6+ external vendors (ExactTarget, AssureSign, Trillium, QGate IntelliCTI, ConsultCRM, Axonom PowerTrak)
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