Jordan Grieve

Jordan Grieve

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CX Operations | SaaS Support, Implementation, & Services
London, Ontario, Canada

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Résumé

Jobs verified_user 0% verified
  • Velora
    Senior Manager, Support
    Velora
    Nov 2025 - Current (1 year)
    Velora combines best-in-class fundraising, donor management, and fund accounting solutions, so nonprofits can spend less time stitching together their data, and more time moving their mission forward.
  • Unbounce
    Manager, Professional Services
    Unbounce
    Jan 2025 - Nov 2025 (11 months)
    Oversaw implementation operations across multiple SaaS products, with a focus on time to value and scalable delivery models.
    • Owned onboarding and implementation workflows for Unbounce, Insightly CRM, and LeadsRx
    • Designed post-sale processes and success criteria across Support, Services, and CS
    • Built operational alignment between Sales, Product, and delivery teams
    • Standardized execution models to improve activation, retention, and customer satisfaction
    • Drove lifecycle visibility through metrics tied to onboarding outcomes
  • Unbounce
    Manager, Service Support
    Unbounce
    Jul 2024 - Jan 2025 (7 months)
    Accountable for the performance and operating systems of a global Support function.
    • Owned ticketing workflows, QA frameworks, and workload planning
    • Designed escalation and feedback systems between teams and departments
    • Improved service consistency through process design and performance measurement
    • Focused on reducing friction points through systemic fixes rather than reactive support
  • Unbounce
    Associate Manager, Service Support
    Unbounce
    Apr 2023 - Jul 2024 (1 year 4 months)
  • Unbounce
    Team Lead, Service Support
    Unbounce
    Mar 2022 - Mar 2023 (1 year 1 month)
  • Unbounce
    Senior Service Support Specialist
    Unbounce
    Nov 2019 - Mar 2022 (2 years 5 months)
  • Unbounce
    Service Support Coach
    Unbounce
    Aug 2018 - Nov 2019 (1 year 4 months)
  • Voicescom
    Account Manager
    Voicescom
    Jul 2017 - Apr 2018 (10 months)
  • Voicescom
    Customer Success Representative
    Voicescom
    Feb 2017 - Jul 2017 (6 months)
  • Auvik Networks Inc
    Business Development Representative
    Auvik Networks Inc
    Jan 2016 - Jan 2017 (1 year 1 month)
  • University of Waterloo
    Co-op Student
    University of Waterloo
    Jan 2013 - Jan 2015 (2 years 1 month)
Education verified_user 0% verified
  • University of Waterloo
    Bachelor's Degree, Environment & Business
    University of Waterloo
    Graduated from the Environment and Business program at the University of Waterloo, gaining a comprehensive business education in areas like economics, finance, management, and marketing, alongside specialized training in corporate sustainability.
  • McMaster University
    Web Design
    McMaster University
    Completed a certificate focused on web development and user-centered design. During this program, I built numerous websites using different methodologies as I progressed through the courses. This included hard-coding websites from scratch, using Bootstrap and jQuery frameworks, building in a CMS (WordPress), and configuring and managing WAMP/MAMP servers.

    Languages: HTML, CSS, JavaScript, PHP, and SQL
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