Kevin 'T Hardt

Kevin 'T Hardt

About

Detail

Customer Success & Account Management | 7+ Yrs B2B & B2C | Driving Client Retention, Account Growth & Revenue Across Europe
Dénia, Valencian Community, Spain

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Machinio
    Senior Account Manager
    Machinio
    Mar 2026 - Current (6 months)
  • Machinio
    Account Manager
    Machinio
    Oct 2025 - Current (11 months)
  • Walhalla brouwerij proeflokaal
    Customer Success Manager
    Walhalla brouwerij proeflokaal
    Dec 2022 - Mar 2025 (2 years 4 months)
    Manage and grow a portfolio of key, medium, and small-level accounts, through strategic account management, relationship building, and consultative support & sales. - Drove 24% YoY growth by reducing churn and driving adoption with proactive strategies. - Converted an underperforming client into a top 5 account with 650% revenue growth. - Deployed a new CRM process to streamline onboarding and lifecycle management. - Implemented a feedback loop that improved NPS and reduced churn by 35%.
  • William Schrikker
    Youth care specialist/manager
    William Schrikker
    Nov 2021 - Nov 2022 (1 year 1 month)
    Led a multidisciplinary team in managing complex client cases, focusing on family dynamics to deliver personalized support and ensure long-term success, improving client outcomes. - Managed 12+ complex accounts with 4–6 stakeholders, ensuring alignment and long-term success. - Delivered weekly updates and success plans, improving stakeholder clarity and trust. - Coordinated with 3+ teams, boosting efficiency and raising satisfaction scores by 20%. - Managed high-touch clients, achieving 90%+ success rate through clear, empathetic communication.
  • De Bierkoning
    Sales & operations manager
    De Bierkoning
    Sep 2016 - Oct 2021 (5 years 2 months)
    In charge of daily operations, including inventory management, customer service, and staff training, while sustaining revenue during the COVID-19 pandemic. - Launched a loyalty program that boosted retention by 40% and increased customer lifetime value. - Drove 5% MoM revenue growth in 2020 & 2021 through operational optimization and strategic sales execution. - Built and scaled an e-commerce platform (www.bier.nl), enhancing reach and customer experience. - Led a 9-person team, boosting productivity by 25% and improving customer satisfaction.
  • WePrevent
    Account Manager
    WePrevent
    Jul 2015 - Jul 2016 (1 year 1 month)
    Brought on board to drive business development for a newly established company with a limited customer base. - Grew and managed a B2B client portfolio of 20+ accounts in the security sector using a consultative approach. - Secured Q-Park, generating a 6-figure contract and becoming a top 3 revenue-driving client. - Delivered custom solutions, achieving a 90%+ client retention rate through strong post-sale relationships.
  • De Helpende Hand BV
    drager
    De Helpende Hand BV
    Jan 2014 - Jan 2015 (1 year 1 month)
    De Helpende Hand is een ervaren, betrouwbare en full service dienstverlener op het gebied van tijdelijk en vast personeel voor de uitvaartbranche. Wij helpen uitvaartondernemingen, crematoria en begraafplaatsen bij het invullen van hun behoefte aan gekwalificeerd personeel. Voor alle personeelsvraagstukken bieden wij een oplossing. En wij helpen mensen die willen werken in de uitvaartbranche bij het vinden van nieuwe mogelijkheden.
  • Elvestia Vastgoed BV
    stagiair
    Elvestia Vastgoed BV
    Sep 2011 - Jul 2012 (11 months)
  • S
    stagiair
    Senior Uitzendbureau
    Oct 2010 - Jun 2011 (9 months)
    Medewerker uitzendbureau. Contact onderhouden met verschillende bedrijven, contact met werkzoekende.
  • ContactValue BV
    Sales specialist
    ContactValue BV
    Jan 2010 - Jul 2013 (3 years 7 months)
    • Handled inbound and outbound sales for Canal Digital satellite television by phone. • Responsible for cold calling consumers to promote products, engaging potential customers to understand their needs, and converting leads into sales to drive growth.
Education verified_user 0% verified
  • Hogeschool van Amsterdam
    toegepaste psychologie, Toegepaste psychologie (Applied psychology)
    Hogeschool van Amsterdam
    Jan 2014 - Jan 2018 (4 years 1 month)
    Field: Consumer Psychology & Society The "Toegepaste Psychologie" (Applied Psychology) program at the Hogeschool van Amsterdam (HvA) equips students with practical skills and knowledge in psychology. This program focuses on understanding human behavior, effective communication, and interpersonal skills—all essential for managing customer relationships. Students learn to analyze customer needs, develop tailored solutions, and implement strategies to improve satisfaction and retention. The program also emphasizes problem-solving, empathy, and active listening, enabling graduates to effectively support customers, address their concerns, and drive success for different fields.
  • r
    management economie en recht, Management economie en recht
    rocva
    Jan 2009 - Jan 2012 (3 years 1 month)
    Graduating in Management, Economics, and Law from ROC Van Amsterdam provided me with a comprehensive understanding of business strategy, economic principles, and legal frameworks. This education has equipped me with strong analytical skills and a solid foundation in compliance and strategic planning, enabling me to effectively navigate complex business environments and drive value.
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.