Research & Insight Manager
Mar 2018 - Jun 2018 (4 months)
Core responsibilities: - Collected and analysed both structured (CRM, digital, social) and unstructured (reviews, earned mentions) customer data, transforming insights into actionable strategies. - Developed audience segments and targeted databases to optimise email marketing campaigns. - Conducted audience profiling of Kia customers and car owners in the UK market, understanding behaviour, attitudes, preferences, and perceptions of brands and car makes. - Led UX research to enhance user experience and inform product and marketing strategies. - Utilised SQL to interrogate, segment and transform customer data to assist in insight analysis. Client: Kia. Tools & Partners: Google Analytics, Adobe Analytics, Occam/FastStats, NCBS, Mapp.