Nicole Ng

Manager - CEO Transformation Office (Usability & Insights)

Hong Leong Bank Berhad

Nov 2025 - Current (8 months)

Manager - Personal Financial Services - (Digital Marketing Assets)

Hong Leong Bank Berhad

Mar 2023 - Oct 2025 (2 years 8 months)

Develop and execute communication plans for products, services, educational content, and scam awareness campaigns. Create engaging content tailored for social media, e-Newsletter, and eDM channels. Manage promotions materials for internet banking and mobile banking platforms. Oversee mobile banking app-push notifications to effectively communicate with the bank’s customers. Collaborate with cross-functional teams to ensure seamless execution of digital campaigns.

Manager, Digital Services, APAC

Toluna

Feb 2021 - Mar 2023 (2 years 2 months)

Client servicing for clients across APAC which included ANZ, China, Hong Kong, India, etc. Pre and post sales support, customer success management, project management. Consulting client's research objectives.

Senior Executive, Digital Services, APAC

Toluna Corporate

Dec 2019 - Jan 2021 (1 year 2 months)

Client servicing for clients across APAC. Consult the clients on their projects by understanding their objectives and how Toluna digital solutions can help achieve the best for research aims. Lead the trainings and demonstrations for the clients as well as internal team.

Operations Executive - Singapore

CXG

Aug 2015 - Nov 2019 (4 years 4 months)

Manage the customer experience program for the luxury brands in the market including watches, jewelry, fashion, cosmetics, etc. Focus on recruiting and training the Store Performance Evaluators in Malaysia and Brunei according to the customers' requirements. Liaise and meet with local clients to discuss on the project requirements, results presentations.

Assistant Business Manager- Fieldwork Department

AQ Services International

Sep 2013 - Jun 2015 (1 year 10 months)

Plan, coordinate and execute the mystery shopping program for local and international clients. Manage the fieldwork of mystery shopping program for various industries. Managerial responsibilities to consistently communicate expectation levels to a team with 7 members; provide systems to training to new members ; monitor progress of the projects and ensure that projects’ KPIs are met; ensuring the team deliver high quality reports to the client. Participate in hiring process which includes screening resumes, interviews for the Fieldwork Department.

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Client Services Executive

iFAST Capital Sdn Bhd

Mar 2010 - Jul 2012 (2 years 5 months)

Attend to inbound calls, emails, live chat from local and foreign investors/ business partners from Hong Kong and China for Fundsupermart.com, iFAST Financial, iFAST Global Prestige. Assist in administrative jobs. Provide assistance in company events/ seminars.

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