Stefanie Tull
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Centralized Certified Pharmacy Technician II | Certified Pharmacy Technician (CPhT)
Batavia, Ohio, United States
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Jobs
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- SSenior Centeralized Refill Support Pharmacy TechnicianJan 2026 - Current (7 months)
- CCentralized Certified Pharmacy Technician IIDec 2024 - Jan 2026 (1 year 2 months)🔹 Accurate and Efficient Prescription Management Processed patient refill requests for primary care and specialty offices with a 97% accuracy rate, achieving a productivity rate of 25-30 refills per hour while adhering to established protocols. 🔹 Training and Development Leadership Spearheaded the training of new pharmacy technicians from 2020-2022, developing and regularly updating training and reference materials. Collaborated with senior technicians and department managers to facilitate new hire onboarding and contributed to creating comprehensive training documents. Redesigned new hire orientation for Central Refill Support in partnership with the education department, improving training efficiency and effectiveness. 🔹 Patient-Center
- CCentralized Certified Pharmacy TechnicianJul 2019 - Jan 2025 (5 years 7 months)🔹 Accurate and Efficient Prescription Management Processed patient refill requests for primary care and specialty offices with a 97% accuracy rate, achieving a productivity rate of 25-30 refills per hour while adhering to established protocols. 🔹 Training and Development Leadership Spearheaded the training of new pharmacy technicians from 2020-2022, developing and regularly updating training and reference materials. Collaborated with senior technicians and department managers to facilitate new hire onboarding and contributed to creating comprehensive training documents. Redesigned new hire orientation for Central Refill Support in partnership with the education department, improving training efficiency and effectiveness. 🔹 Patient-Center
Certified Pharmacy Technician/Phone Team LeadEversanaApr 2018 - Jul 2019 (1 year 4 months)🔹 Key Contributor to Pharmacy Launch Participated in the successful establishment of the company’s non-dispensing pharmacy by contributing to its planning and implementation. 🔹 Efficient Data Management Accurately input patient demographics and prescription details into pharmacy software, ensuring smooth transfers to dispensing pharmacies. Utilized MedProID to verify healthcare providers’ credentials, maintaining compliance and database accuracy. 🔹 Process Improvement and Documentation Collaborated with leadership to develop standard operating procedures, training guides, and job aids, promoting consistency, accountability, and clear expectations for quality and productivity. 🔹 Effective Escalation and Communication Maintained strong co- Quality Assurance AnalystEversanaAug 2017 - Nov 2017 (4 months)🔹 Call Assessments & Performance Feedback Conducted weekly assessments on associate calls, documenting scores and providing actionable performance feedback through the Calabrio system to support continuous improvement. 🔹 Training Development & Delivery Created and recorded annual training presentations on Calabrio and pharmaceutical law using PowerPoint and Articulate, ensuring compliance and enhancing team knowledge. 🔹 Data Privacy & Compliance Ensured the confidentiality of sensitive health information by sanitizing recorded calls in compliance with privacy regulations. 🔹 Specialized Audits for Compliance Performed weekly audits focused on cancer medications for a key client, ensuring adherence to industry standards and ac
- Patient Service RepresentativeEversanaJul 2016 - Apr 2018 (1 year 10 months)🔹 Comprehensive Patient Support Provided phone and web-based assistance through medication websites, helping patients and caregivers with benefit verifications and ensuring a smooth process. 🔹 Pharmacy Benefits Assistance Responded to inquiries from patients and healthcare providers regarding pharmacy benefits, including payment issues, reimbursements, denials, and appeals, ensuring timely resolutions. 🔹 Accurate Documentation Maintained thorough and accurate records by documenting each interaction in alignment with program guidelines, ensuring compliance and quality control. 🔹 Adverse Event and Complaint Reporting Adhered to program protocols by promptly reporting adverse events and product complaints, prioritizing patient safety and r
- Customer Service RepresentativeOwens & MinorJan 2015 - Jan 2016 (1 year 1 month)🔹 Vendor Communication & Order Management Proactively contacted medical vendors to verify the status of purchase orders and check product availability, ensuring timely updates and logging errors in company software for resolution. 🔹 Standard Operating Procedure Development Developed and implemented standard operating procedures for handling customer inquiries and discrepancies, ensuring consistent and efficient responses. 🔹 Billing & Order Processing Managed the processing of manual monthly billing fees, credits, rebills, purchase orders, and backorder reports, contributing to streamlined operations and accurate financial records. Show less
- Certified Pharmacy TechnicianEnclara PharmaciaDec 2012 - Aug 2015 (2 years 9 months)🔹 Training & Development Trained new pharmacy technicians and collaborated with management to develop and enhance training procedures, ensuring team readiness and consistency. 🔹 Pharmacy Benefits & Customer Support Provided patients with detailed pharmacy benefits information, addressing inquiries related to recent orders, copays, and pricing discrepancies to ensure clarity and satisfaction. 🔹 Prior Authorization Management Reviewed and approved prior authorization requests, ensuring timely approval for patients and seamless processing of prescriptions. 🔹 Patient Account Management Managed patient accounts by gathering shipping and billing information, creating new patient profiles, and maintaining accurate customer and company
- Pharmacy TechnicianExpress Scripts Pharmacy Benefit ServicesJan 2012 - Jan 2013 (1 year 1 month)🔹 Prescription Entry & Refill Management Accurately entered new prescriptions and efficiently processed patient refill requests, ensuring timely and precise order fulfillment.
- Pharmacy TechnicianHumanaJan 2012 - Jan 2013 (1 year 1 month)🔹 Prescription Entry & Refill Management Accurately entered new prescriptions and efficiently processed patient refill requests, ensuring timely and precise order fulfillment.
- Pharmtecy TechnicianKrogerJan 2007 - Jan 2012 (5 years 1 month)🔹 Training & Development Trained new pharmacy technicians and collaborated with management to refine training procedures, ensuring effective onboarding and team consistency. 🔹 Patient Account Management Managed patient accounts by collecting insurance information and addressing patient complaints, ensuring a high level of customer service and satisfaction. 🔹 Prescription Processing & Verification Processed new prescriptions and refill requests, preparing filled prescriptions for pharmacist verification, ensuring accuracy and compliance with regulatory standards. 🔹 Quality Assurance Conducted post-fill audits of prescriptions to maintain quality assurance, identifying and resolving discrepancies before final verification. 🔹 Rebi
- Pharmacy TechnicianSkilled Care PharmacyJan 2005 - Jan 2007 (2 years 1 month)🔹 Order Fulfillment for Long-Term Care Facilities Filled and prepared medication orders for pharmacist verification, ensuring timely and accurate deliveries to various long-term care facilities. 🔹 Medication Packaging & Unit Dosing Operated Euclid and Fast Pack machines to efficiently package oral medications for unit dosing, ensuring accurate and compliant dispensing.
- SPharmacy TechnicianSt. Luke HospitalJan 2004 - Jan 2006 (2 years 1 month)🔹 Prescription Preparation Filled and prepared prescriptions for pharmacist verification, ensuring accuracy and compliance with regulatory standards. 🔹 Medication Compounding Compounded creams and liquid medications with precision, adhering to established protocols and safety guidelines. 🔹 Medication Packaging & Unit Dosing Operated the Euclid machine to package oral medications for unit-dose dispensing, ensuring efficiency and accuracy in medication distribution. 🔹 IV Medication Preparation Prepared IV medications under a laminar flow hood, following aseptic techniques to ensure patient safety and medication sterility. 🔹 Pyxis System Management Filled and maintained the Pyxis machine, ensuring accurate stock levels and timely avai
Education
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- GPharmacy Technician, Pharmacy TechnicianGateway Community & Technical CollegeJan 2003