Quynh-dao V
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Workforce Management Analyst @ Wealthsimple
Canada
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Full-time jobs
Résumé
Jobs
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Workforce Management AnalystWealthsimpleMar 2025 - Current (1 year 8 months)- Workforce Management AnalystWealthsimpleNov 2024 - Mar 2025 (5 months)
- Senior Customer Experience AssociateWealthsimpleJun 2024 - Mar 2025 (10 months)
- Workforce Management SupportWealthsimpleApr 2024 - Aug 2024 (5 months)Support the WFM team with Intraday Monitoring, Real-time Adherence Monitoring, Schedule Optimzation and Time Off requests to ensure coverage needs through agent shifts and increase efficiency to cater towards demands
- Client Experience AssociateWealthsimpleAug 2023 - Jun 2024 (11 months)Provide customer support on account opening and account maintenance related issues
- Customer Service AdvisorToronto Metropolitan UniversitySep 2022 - Apr 2023 (8 months)Under the Career, Co-op & Student Success Centre
- Floor ManagerOAK + FORTJun 2022 - May 2024 (2 years)
- Sales AssociateOAK + FORTMay 2022 - Jun 2022 (2 months)
- Style AdvisorAritziaOct 2021 - Feb 2022 (5 months)- Provided recommendations based on client's preferences and criteria - Communicated regularly with colleagues and management to avoid confusion -Supported in maintenance of storefront and cashier area
- StylistClub MonacoAug 2021 - Oct 2021 (3 months)- Greeted over 70 customers per shift and offer assistance - Process transactions using POS system - Generated $13000 in sales
- HHuman Resources InternMay 2021 - Sep 2021 (5 months)- Conducted over 20 interviews with potential candidates for various departments - Maintained and updated monthly performance reports on employees - Attended weekly meetings discussing selection of candidates
Education
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- bachelor, Bachelor of Commerce - BCom, Human Resources ManagementTed Rogers School of Management at Ryerson UniversityJan 2019 - Jan 2024 (5 years 1 month)