Subhra Bhowmik

Customer Success Manager

PowerSchool

Feb 2021 - Current (5 years 6 months)

PeopleAdmin, a PowerSchool owned company. PeopleAdmin, is a cloud based Talent Management SaaS product. Manage Accounts in Pacific region with an overall ARR of $5.4M. Responsible for Account renewals, health, growth. Build value-based relationships with CXOs for portfolio expansion. Identify upselling opportunities. Work with cross-functional team( Sales, Product, Support) to relay client feedback.

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Customer Success Manager

Moonfrog Labs

Jun 2020 - Feb 2021 (9 months)

Manage and own customers across LATAM, MENA, US, and India. Ideate and deploy strategies to increase installs, retention, renewals, and reduce churn Work closely with PMs and DevOps team to resolve customer queries within agreed TAT. Conduct UX research post product release to collect feedback from customers

Team Lead, Services

Valued Epistemics

Dec 2018 - Apr 2020 (1 year 5 months)

Oversee operations of Onboarding, product adoption, customer engagement, cross-selling through leading a team Collaborate with Marketing and DevOps teams to improve customer experience and churn reduction Host training sessions for sales and customer support teams on product demo and customer expectations Manage growth planning, hiring, and personal development for the team. Host webinars for prospective clients to increase business revenue.

Senior Customer Success Specialist

Valued Epistemics

Feb 2016 - Nov 2018 (2 years 10 months)

Responsible for Account Management, Onboarding, cross-selling, and referrals for customers across the globe Resolve customer queries and increase customer engagement through inbound/outbound calls, tickets, messages Trained newly recruited customer facilitators on process and service delivery nuances Collaborate with the Marketing team to host webinars to prospective customers.

Customer Service Specialist

Valued Epistemics

Sep 2014 - Jan 2016 (1 year 5 months)

Manage over 500+ customers. Attend to customer queries by outbound/inbound calls, tickets and messages Counsel customers on best possible universities for their higher education. Collaborate with internal team and customers to increase product usage and improve customer experience.

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