Kedar Chaware

Kedar Chaware

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Vice President of Customer Success
United States

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Jobs verified_user 0% verified
  • Endor Labs
    Vice President of Customer Success
    Endor Labs
    Jul 2026 - Current (4 months)
  • Cycode
    Vice President, Customer Experience
    Cycode
    Nov 2025 - Jul 2026 (9 months)
    I lead high-performing Customer Experience (CX) teams in the cybersecurity space, currently driving post-sales strategy and customer success at Cycode. My focus is on scaling CX, reducing churn, and ensuring customers succeed in securing their software supply chains.

    Core Focus Areas:

    Customer Experience Strategy: Building scalable frameworks for onboarding, adoption, and renewal.
    Cybersecurity Leadership: Deep understanding of AppSec and Software Supply Chain Security.
    Team Building: Mentoring diverse teams to deliver world-class technical support and success.
    Customer Outcomes: Implementing Customer Journey that is focused on customers achieving their outcomes
  • Akamai Technologies
    Director, Customer Success, API Security
    Akamai Technologies
    Jul 2024 - Nov 2025 (1 year 5 months)
    Lead customer success strategy for a $80M ARR portfolio, driving renewals, expansions, and customer advocacy.
    Deliver outcomes across the customer journey — from onboarding to adoption to expansion — ensuring product value realization.
    Spearhead scalable CS processes, focusing on escalation management, risk mitigation, and adoption frameworks.
    Champion customer advocacy initiatives, developing case studies, reference-able logos, and strategic partnerships.
    Consistently exceed retention goals with NDR at 115% and GDR at 88% in 2024, contributing directly to growth and resilience in API security.
    Crafted and managed Exec-Level Relationships with Champions and Executive Buyers at Customers
  • Noname Security
    Director of Customer Success
    Noname Security
    Oct 2022 - Sep 2024 (2 years)
    Acquired by Akamai ($450M)

    Built and scaled post-sales strategy and teams (technical and business), ensuring seamless onboarding and strong product adoption.
    Designed processes for scale, improving risk management, product adoption, and escalation handling.
    Partnered closely with executives and customer stakeholders to ensure measurable ROI on API security investments.
    Drove Net Dollar Retention >105%, leading to sustained customer growth and expansion ahead of industry benchmarks.
    Elevated brand reputation through customer advocacy, securing references, logos, and high-impact case studies.
  • Clumio
    Director, Customer Success and Support
    Clumio
    Jun 2021 - Oct 2022 (1 year 5 months)
    Acquired by Commvault ($47M)

    Director of Customer Support
    Leading a global team of hungry customer facing engineers
    Streamlining process for faster customer resolution
    Leveraging proactive support to scale customer interactions
    Leading a team which handles large scale enterprise deployments
    Responsible for onboarding & training
    Escalation Point of Contact for all East/Central Sales Teams
    Shift Lead for East/Central Support teams
  • Nonprofit Net Inc
    Board Member
    Nonprofit Net Inc
    Nov 2020 - Aug 2023 (2 years 10 months)
    Communication Committee
  • Clumio
    Customer Success Lead
    Clumio
    Dec 2019 - Jun 2021 (1 year 7 months)
    Building out customer support and customer success
  • Netskope
    Professional Services Team Manager
    Netskope
    Feb 2019 - Dec 2019 (11 months)
    Nasdaq Symbol: NTSK(https://finance.yahoo.com/quote/NTSK/)

    Leading a team of 10 PS consultants across the country
    Understanding the customer requirements and deliverables to create SOWs
    Helping customers deploy the Netskope solution based on their use cases
    Formulating a plan to develop documentation and architectural walkthrough to the customer
    Leading a team of 8 Netskope SMEs for PS Deployments
    Integrating Netskope with Public Cloud Solutions like GCP, AWS and Azure
    Integrating the Netskope solution with SSO, Active Directory, Proxies in customer environment
    Troubleshooting issues re
  • Netskope
    Cloud Security Architect - Professional Services
    Netskope
    Nov 2018 - Dec 2019 (1 year 2 months)
  • JerseySTEM
    Board Member
    JerseySTEM
    Nov 2017 - Aug 2023 (5 years 10 months)
    -All Security and Technology oversight
    -Security within JerseySTEM
    -Managing Netskope within JerseySTEM
    -Managing GSuite and Google Apps
    -Managing the GSuite Scripting team which utilizes Google Apps Scripting to solve problems related to Google Apps
    -Administration of Gsuite, including process automation, user onboarding and auditing
    -Helping the IT team to manage helpdesk resolve issues
  • Netskope
    Senior Professional Services Consultant
    Netskope
    Jul 2016 - Oct 2018 (2 years 4 months)
    Netskope, the leading cloud access security broker (CASB), helps enterprises find, understand and secure sanctioned and unsanctioned cloud apps. Through contextual awareness and a multi-mode architecture, Netskope sees the cloud differently. This results in the deepest visibility and control, the most advanced threat protection and data loss prevention and an unmatched breadth of security policies and workflows. The world’s largest companies choose Netskope, the only CASB that ensures compliant use of cloud apps in real-time, whether accessed on the corporate network, remotely or from a mobile device. With Netskope, enterprises move fast, with confidence.
  • Oracle Acme Packet
    Senior Professional Services Consultant - Systems Engineer (Acme Packet)
    Oracle Acme Packet
    Aug 2013 - Jul 2016 (3 years)
    Oracle acquired Acme Packet
    Systems Engineer with Acme Packet - the only New England based Engineer
    Part of the North American Enterprise Consulting and Professional Services
    Working with Enterprises and Service Providers designing and integrating Voice Over IP(VOIP) solutions
    Implementation of Oracle Communications 4500, 4600, 3800, 2600, 6300 in customer environments
    Configuration of Session Border Controllers as session routers, security gateways and B2BUA
    Providing solutions involving call routing, end-to-end security, network monitoring and management
    Using Header Manipulation rules and Policy Based Routing to determine the best possible architecture
    Troubleshooting SIP/RTP call flows using Wires
  • Acme Packet
    Software Quality Assurance Internship
    Acme Packet
    May 2012 - Dec 2012 (8 months)
    Verifying functionality of Session Border Controllers series 4250, 3820, 4500 and 9200
    Member of the SQA - Tools and Automation group
    Fixed bugs related to in house development tools
    Added features to existing automation software
    Enhanced lab network administration methodologies by implementing Puppet
    Troubleshooting product related software issues
    Worked with TCL/TK to create new scripts and enhancing existing ones
    Restructured and Rejuvenated tools that were out of date
    Used PHP, MYSQL, TCL, HTML to bring up an in house test queuing tool
    Assisted senior tools members in implementing new features to automation framework
  • Northeastern University
    Graduate Research Assistant
    Northeastern University
    Jan 2012 - Apr 2012 (4 months)
    Research related to Telecommunications and Mobile Marketing
    Survey of students related to Online Privacy
  • Northeastern University
    Tutor
    Northeastern University
    Oct 2011 - Apr 2012 (7 months)
    Tutoring students from various community schools all across Greater Boston Area in Maths, Economics, English, Physics, and Chemistry
  • Northeastern University
    Graduate Student
    Northeastern University
    Aug 2011 - May 2013 (1 year 10 months)
    Master of Science in Telecommunications Systems Management
  • Tata Consultancy Services
    Assistant Systems Engineer
    Tata Consultancy Services
    Sep 2010 - Jul 2011 (11 months)
    Certified Six Sigma Employee
    Worked as a contractual employee to General Electric(GE) ­ Treasury
    Specialized in Business Intelligence and Data Warehousing
    Lead 3 Team members situated in Mexico
    Developed financial and accounting reports in Cognos 8.4 which uses SQL and Data Warehousing
    Tested reports generated in Cognos 8.4 extensively using SQL and MS Office
    Conducted Quality Analysis in a core team regarding tasks delivered by the Company on a quarterly basis
    Assisted Project Leader in handling project functions like timesheets, task delegation and documentation
    Trained for 2 months in Java/J2EE
    Successfully completed TCS c
Education verified_user 0% verified
  • University of Mumbai
    Bachelor of Science, Information Technology
    University of Mumbai
    Information Systems
  • Northeastern University
    Master of Science, Computer Systems Networking and Telecommunications
    Northeastern University
    Information Security
    Computer Systems
    Entrepreneurship
Projects (professional or personal) verified_user 0% verified
  • A
    Asterisk with Google Voice
    Feb 2015 - Current (11 years 9 months)
    Configured Asterisk to use Google Voice as Trunk for outbound calling
  • S
    Session Border Controller
    Aug 2011 - Dec 2011 (5 months)
    Configured and integrated the SBC (Acme Packet) 4250 into the current lab environment.
    Configured it to accept registrations to an internal Asterix server to make outbound calls using the MIT/NEU PBX.
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