Mariazelle Fuerte Bernaldo

Human Resources Director

DSV Digital

Mar 2020 - Current (6 years 7 months)

• Partnered with the COO on full-cycle recruitment and staffing, focusing on contractor support while ensuring timely and effective talent acquisition.
• Worked alongside the CEO and COO on organizational structuring, development, and policy updates to align with business needs.
• Supported performance management systems to improve contractor productivity and growth.
• Ensured compliance with labor regulations and reporting requirements.
• Facilitated orientation, training, and development programs for new and existing contractors.
• Maintained and updated company policies and documentation in line with evolving requirements.
• Strengthened contractor relations, handled internal concerns, and supported company–

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Entrepreneur

Sybillas Restaurant

Nov 2016 - Jan 2020 (3 years 3 months)

We crafted extraordinary dishes designed to delight and satisfy every taste bud, serving only freshly cooked meals. Our menu featured a variety of sumptuous dishes that quickly became favorites among Bataeños.

I took charge of managing marketing campaigns across our social media accounts, building engagement and awareness for our restaurant. Alongside this, I prepared and managed pastry offerings that complemented our main dishes.

Our Molten Lava Cake stood out as the best-seller, while the Creamy Sinigang became a signature main course, both earning consistent praise from our customers.

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Marketing Technician

ACEBPO Philippines

Nov 2015 - Jul 2016 (9 months)

I conducted the final interview and providing support in creating training and leadership documentation. In addition, helping in the implementation of the standard operating procedures.

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Assistant Marketing Manager

MertzInternational Limited HK

Sep 2015 - Oct 2018 (3 years 2 months)

-Creating and uploading copy and images for the organisation's website;
-Writing and dispatching email marketing campaigns;
-Providing accurate reports and analysis to clients and company management to demonstrate
effective return on investment (ROI);
-Researching new online media opportunities that may benefit the business including mobile, social
media, development of blogs and forums;
-Designing website banners and assisting with web visuals;
-Communicating with clients, affiliate networks and affiliate partners;
-Conducting key word research and web statistics reporting;
-Contributing to social media engagement and brand awareness campaigns;
-Using web analytics software to mon

Senior Associate Credit and Collections Analyst

WNS Global Services

Jan 2015 - Aug 2015 (8 months)

Australian Energy Retailer
• Managed overdue customer accounts and arranged suitable payment solutions tailored to individual circumstances
• Established compliant payment schemes on a case-by-case basis, ensuring both regulatory adherence and customer satisfaction

Customer Service Associate

Accenture

Apr 2011 - Dec 2014 (3 years 9 months)

Utilities Account (American Gas Company)
• Delivered high-quality customer support by handling inbound billing, collections, and service inquiries, consistently meeting performance targets
• Processed and created service orders accurately, ensuring timely resolution of customer requests
• Acted as the primary point of contact (POC) for the team, improving communication flow and issue resolution

Subject Matter Expert (SME) / Customer Service Analyst
September 2012 – July 2014
• Resolved complex escalated calls, ensuring customer satisfaction and compliance with company policies
• Handled callback cases for escalations, achieving faster turnaround times and improved resolution rates
• Supported tr

Mariazelle Fuerte Bernaldo

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Mariazelle Fuerte Bernaldo

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