Allyson Baumgartner

Senior Operations Analyst

Hipcamp

Apr 2021 - Jun 2025 (4 years 3 months)

- Spearheaded cross-functional initiative with Product, Engineering, Design, Legal, Finance, and Operations to develop and launch a user background check process, ensuring alignment on scope, budget, and timeline - Developed and scaled quality assurance and performance programs to address an ambiguous operational need across teams, enhancing Host compliance, streamlining workflows, and strengthening Trust & Safety operations - Built dashboards using SQL and Google Sheets to track performance metrics, identify operational inefficiencies, and evaluate experiment results, generating insights that inform strategic initiatives

Business Intelligence Analyst

Evolve

Jul 2020 - Apr 2021 (10 months)

- Led project to measure impact of customer experience initiatives by building data models and dashboards, resulting in actionable recommendations for product and process improvements - Built and maintained 50+ SQL dashboards to monitor customer experience metrics, driving visibility and influencing leadership decisions - Translated business needs into technical solutions through stakeholder interviews, requirement gathering, and data analysis

Operations Analyst

Evolve

Nov 2019 - Jul 2020 (9 months)

- Transformed and aggregated data by building 5-10 SQL reports per week that serve to inform leadership business decisions and improve team productivity - Worked with management team to develop and measure KPIs and other performance metrics - Collaborated with other teams and internal stakeholders to understand business needs and ensure cross-team alignment

Operations Analyst

Evolve Vacation Rental

Nov 2019 - Jul 2020 (9 months)

- Transformed and aggregated data by building 5-10 SQL reports per week that serve to inform leadership business decisions and improve team productivity - Worked with management team to develop and measure KPIs and other performance metrics - Collaborated with other teams and internal stakeholders to understand business needs and ensure cross-team alignment

Review Specialist

Evolve

Mar 2019 - Nov 2019 (9 months)

- Performed all standard tasks required of a Review Specialist, such as writing review responses, optimizing listing performance, and administrative tasks - Spearheaded data-centric projects and determined scope, stakeholders, timelines, and deadlines - Optimized and streamlined existing processes by creating a comprehensive dashboard in Google Sheets - Reevaluated dashboard and automated processes in Sisense for Cloud Data Teams, decreasing the amount of manual work required and increasing efficiency by up to 75% - Created ad-hoc Sisense for Cloud Data Teams, Google Sheets, and Salesforce reports for team

Review Specialist

Evolve Vacation Rental

Mar 2019 - Nov 2019 (9 months)

- Performed all standard tasks required of a Review Specialist, such as writing review responses, optimizing listing performance, and administrative tasks - Spearheaded data-centric projects and determined scope, stakeholders, timelines, and deadlines - Optimized and streamlined existing processes by creating a comprehensive dashboard in Google Sheets - Reevaluated dashboard and automated processes in Sisense for Cloud Data Teams, decreasing the amount of manual work required and increasing efficiency by up to 75% - Created ad-hoc Sisense for Cloud Data Teams, Google Sheets, and Salesforce reports for team

Marketing and Sales Coordinator

DETOURS American West

May 2018 - Jan 2019 (9 months)

- Promoted for displaying creative, strategic, and analytical skills related to marketing and sales - Created creative content for website, email marketing campaigns, social media channels, and print media - Designed marketing materials such as flyers, gift certificates, and social media graphics - Executed lead generating campaigns to key markets utilizing a variety of channels - Actively developed relationships with prospective clients and partners - Prepared proposals, contracts, and itineraries for custom tours - Assisted and managed projects in multiple departments, including marketing, sales, operations, product development, accounting, and human resources - Secured involvement in familiarization tours and coordinates logistics

Tour Coordinator

DETOURS American West

Oct 2017 - May 2018 (8 months)

- Arranged hundreds of tours each month, successfully coordinating complex itineraries and handling individualized guest requests - Developed and maintained mutually beneficial relationships with third party vendors, travel agencies, and hotel concierge - Trained new employees on office processes while providing support to enhance employee development - Reconciled daily petty cash log and prepared employee payroll reports

Digital Marketing & Social Media Specialist

Hopes Crossing

Sep 2017 - May 2018 (9 months)

- Planned, created, scheduled, and promoted branded content across multiple digital platforms to increase engagement and awareness - Collected analytics from various social media and website platforms to measure outreach that supports the organization's marketing strategy - Enhanced customer relationships by engaging and responding to inquires on social media platforms

Disney College Program Intern: Attractions Hostess

Disneyland Resort

Jan 2017 - Aug 2017 (8 months)

- Monitored complex, technical operation of attraction and responded to downtime and a variety of operational issues - Participated in multi-dimensional team that efficiently serves thousands of Guests per day - Provided consistent and high quality Guest Service while also ensuring safety protocols are followed - Exhibited ability to manage multiple tasks and handle the pressure of a fast-paced tourism industry - Flexible when deployed to other lines of business, such as Guest Show Operations

Business Coordinator

Sun Devil Fitness Complex Arizona State University

Oct 2016 - Jan 2017 (4 months)

- Promoted for displaying superior leadership, communication, and problem-solving skills - Responsible for training program, including creation of 50 page training manual and supplemental documents - Recruited, trained, and supervised direct reports while motivating and providing performance coaching and feedback

Business Development Intern

Adventures LLC

Aug 2016 - Jan 2017 (6 months)

- Composed market analysis segment of business plan by conducting research on global, US, Arizona, and niche tourism markets - Developed business by contacting prospective adventure and activity providers and conducting contract negotiations to create a business relationship - Coordinated vendor and 360 Adventures accounting and administration details

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Student Orientation Leader

New Student and Family Programs Arizona State University

Feb 2016 - Aug 2016 (7 months)

- Greeted and interacted with students and guests of students during orientation session - Provided general university and orientation information with the answering of questions and the leading of small group discussions - Worked with student orientation team to provide a positive and informational experience

Business Specialist

Sun Devil Fitness Complex Arizona State University

Feb 2016 - Oct 2016 (9 months)

- Demonstrated leadership by independently completing the hiring process for all student employees - Managed biweekly payroll and budget for over 400 employees while verifying accuracy - Organized and maintained electronic student personnel files to reduce file search time and decrease clutter - Diversified work duties in first five months of employment to collaborate with numerous projects in other departments

Disney College Program Intern: Custodial Hostess

Walt Disney World

Aug 2015 - Jan 2016 (6 months)

- Created and maintained positive visual enhancements while providing exceptional guest service in a high volume area with 50,000+ guests per day - Interacted with a diverse guest population while managing multiple tasks

IT Assistant

School of Electrical Computer and Energy Engineering Arizona State University

Jul 2014 - Jul 2015 (1 year 1 month)

- Problem solved technical issues submitted by customers within five days - Managed an inventory of over 1,500 machines and provided service as necessary - Project manager for task to create a map in Microsoft Access and Microsoft Visio of offices serviced by department

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Office Assistant

Registrar Office Arizona State University

Mar 2014 - Jul 2014 (5 months)

-Processed student record changes electronically and provided information about records, graduation, transcripts, and residency classification - Trained to deal with confidential information

POS Associate

Kohls Department Stores

Oct 2012 - Jun 2013 (9 months)

- Handled money transactions with high accuracy and promptness - Solicited store credit card and e-mail subscription - Consistently exceeded daily sales and traffic goals

Allyson Baumgartner

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