Kelly Flowers

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Customer Service Manager

Peachtree Foods

Jul 2021 - Current (5 years 1 month)

P

Customer Service Representative

Peachtree Foods

Jan 2021 - Jul 2021 (7 months)

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Teaching Assistant

Good Shepherd Presbyterian Preschool

Jan 2020 - Dec 2020 (1 year)

- Getting the classroom ready for lessons - Listening to children read, reading to them or telling them stories - Helping children who need extra support to complete tasks - Helping teachers to plan learning activities and complete records - Supporting teachers in managing class behavior - Supervising group activities - Looking after children who are upset or have had accidents - Clearing away materials and equipment after lessons - Helping with outings and sports events - Cleaning and sanitizing classroom

Homemaker

Selfemployed

Jan 2016 - Dec 2020 (5 years)

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Senior Customer Service Representative

Merial a Sanofi Company

May 2015 - Jan 2016 (9 months)

- Dedicated to deliver reliable, customized service in a prompt, professional manner to Veterinary and Animal Health Professionals. - Accommodate special customer requests and resolve customer complaints, with good judgment and decision making skills while balancing the needs of Merial. - Consistently selected by management as a go to person for training new customer care representatives, inside/outside sales agents as well as special projects within the department. - Acquire and maintain understanding of processes, procedures, and the systems used for support of the online Account Maintenance tool Merial Connect and My Business. - Provide process improvements and feedback regarding issues and trends. - Resolve inquiries related to marketin

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Customer Care Representative

Merial a Sanofi Company

Aug 2013 - May 2015 (1 year 10 months)

-Within Merial Quality Standards, handled service interaction, regardless of type or channel, in a manner that reduced customer effort. -Anticipated customer needs and meet those needs through upselling, cross Selling of products, and/or services, including support and direction on use of online account management tool -Execute needed follow-up which may include outbound calls, in accordance with Merial standards. -Accommodated special customer requests and rectify customer complaints, with good judgment and decision making skills while balancing the needs of Merial -Resolved inquiries related to marketing programs, product, price, and order status information within established processed and procedures -Acquired and maintained understandin

Community Manager

American Cancer Society

Nov 2011 - Aug 2013 (1 year 10 months)

- Management of a $1.55 million community fundraiser and three smaller feeder events - Creation and implementation of interactive communication plans that included email, newsletters, text messaging, and social media - Management of over ten events each fiscal year including trainings, socials, and informational events. - Served as the online development team leader for North Georgia area - Trained staff and volunteers on online tools, brand management, and communication plan creation - Sponsorship recruitment and recognition - Built and maintained relationships with volunteers, corporate partners, and community leaders

Staff Assistant

American Cancer Society

Sep 2010 - Nov 2011 (1 year 3 months)

- Creation and growth of social media plans for over four fundraising events - Development of fundraising websites using Convio and Greater Giving software - Creation and implementation of volunteer recruitment and training program for Duluth ACS office - Creation and maintaining relationships and communication with Relay For Life team captains - Responsible steward of donor monies

Development Intern

Georgia Public Broadcasting

May 2010 - Jul 2010 (3 months)

- Assisted Development team with coordination of donor and cultivation events - Actively updated all donor information into the Team Approach database - Assisted with the research of foundations and individual prospects - Attended weekly Special Projects and Events Team Meetings

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Manager

Odins Comics

Apr 2007 - Apr 2010 (3 years 1 month)

- Provided positive customer service to clients - Actively placed orders to restock merchandise and handled receiving of products - Extensive work with visual standards and merchandising items - Responsible for nightly closing duties including handling all cash and credit transactions - Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policy - Created and maintained entire online communication program including e-mail database, Facebook, and Myspace for location

Shift Leader

Papá Johns

Jul 2001 - Sep 2006 (5 years 3 months)

- Creating and maintaining relationships with long term customers - Taking inventory of store product, placing reorders, and balancing the store’s inventory account - Managing and scheduling a team of up to ten employees - Maintaining DHR level of cleanliness and food preparation safety - Assisting in the implementation of new product and procedure - Managing and resolving customer complaints and employee conflict

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