Montalbano

Senior UX Researcher

Textnow

Jul 2023 - Current (3 years 4 months)

UX Researcher

Textnow

Apr 2022 - Current (4 years 7 months)

• Plan and conduct end-to-end mixed methods UX research (e.g., usability testing, interviews, surveys, analytics) to generate actionable insights for product design and development
• Prioritize research projects based on business goals, available resources, and potential impact
• Adapt research methods and approaches appropriately to fit the business goals, research questions, and stakeholders needs
• Manage and consult multiple product teams in bi-weekly meetings to ensure efficient prioritization, foster collaboration, and offer timely feedback on research, product, and design decisions
• Deliver research findings through well-crafted and polished briefs to stakeholders with diverse backgrounds
• Collaborate with

UX Researcher

Class

Aug 2021 - Apr 2022 (9 months)

As the sole UX researcher for a thriving virtual conferencing platform, I developed and implemented a robust research program. This experience facilitated significant professional and personal growth, highlighted by the following key accomplishments:
• Established a standardized UX process with well-defined research plans for different study types, and ensured consistency throughout the research lifecycle
• Utilized organizational software like Jira and Confluence to comprehensively track and document research progress and product recommendations
• Conducted end-to-end user research studies, carefully selecting appropriate methods and translating user feedback into valuable insights for improved product design.
• Employe

UX Researcher

Quantum Improvements Consulting

May 2020 - Aug 2021 (1 year 4 months)

• Lead and supported in the full cycle of user experience research including study design and scoping, study preparation, moderation, analysis, and reporting.
• Designed and performed usability testing and user experience evaluations for software (e.g., mobile learning application) and hardware (e.g., VR) to ensure a user-centered approach is being employed
• Executed heuristic evaluations and competitive analysis of consumer-facing software to analyze the usability of a product’s design and provide informed design and feature recommendations
• Created questionnaires and surveys to analyze end-users’ attitudes towards their experience with software.
• Performed data analysis, and provided data visualizations within repor

H

Human Factors Researcher/Engineering Tech

May 2017 - Apr 2020 (3 years)

• Collaborated with senior researchers to produce and administer research protocols to collect subjective and objective data to characterize driver interaction and vehicle performance designed to prevent the vehicle from crashing (e.g. lane-departure prevention system)
• Collected and analyzed data from field studies of crash avoidance technology to document the relationship between the functional performance of the system and driver use statistics
• Communicated findings through internal presentations as well as meetups with respective manufacturers involved in the study
• Reviewed and summarized research (literature reviews) on human factors, such as relative driver-risk when distracted with cognitive secondary tasks
•

Research Intern

Virginia Commonwealth University

May 2016 - Aug 2016 (4 months)

• Conducted participant interviews
• Conducted phone screenings to evaluate participant eligibility
• Completed CITI/CTN/CSSR-S online training
• Performed data entry (Redcap) containing confidential information
• Used standardized surveys to interview volunteers, and administered behavioral tasks to document potential differences between baseline responses and responses after taking the drug under-study

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Montalbano

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