A Public Relations graduate from the University of Media, Arts and Communication (UNIMAC-GIJ) with strong communication, organizational, and relationship-building skills. Experienced in both in-person and remote roles as a Customer Service Specialist and Sales Development Representative, supporting customer satisfaction, lead engagement, and operational efficiency. Skilled in CRM tools, point-of-sale systems, and administrative support. Driven by a passion for delivering exceptional service, fostering meaningful connections, and contributing to organizational growth and excellence.