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Byron Ruiz

About

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Florida, United States

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work
Job

Résumé

Jobs verified_user 0% verified
  • Paylocity
    Employee Benefits Team Lead
    Paylocity
    Jun 2024 - Current (2 years)
    Leads a team of five employees, overseeing daily operations and ensuring optimal performance. Facilitates payroll processing and benefits administration while ensuring compliance with company policies. Provides coaching, training, and professional development to enhance team efficiency and service delivery. Acts as a liaison between corporate leadership and frontline employees, ensuring smooth communication and goal alignment. Conducts biweekly strategy meetings to discuss performance metrics, challenges, and process improvements.
  • ADP
    Mentor, Client Services and Product Support
    ADP
    Dec 2021 - Jun 2024 (2 years 7 months)
    Processed complex tax amendments, adjusted W-2 forms, and managed tax blocks for national and multinational clients. Utilized advanced Excel functions to generate and analyze client data reports, optimizing financial accuracy. Maintained proactive client communication to validate tax adjustments, resolve discrepancies, and provide customized solutions.
  • U
    Vacation Planner
    Universal Orlando Resort
    Dec 2021 - Jan 2022 (2 months)
    Guided guests through vacation package selections, offering tailored recommendations to enhance their experience. Overcame objections to close high-value sales, consistently meeting and exceeding sales targets. Processed large financial transactions exceeding $1,000, ensuring accuracy and fraud prevention measures.
  • Planet Fitness
    General Manager
    Planet Fitness
    Feb 2017 - Dec 2021 (4 years 11 months)
    Managed daily gym operations, ensuring a clean, safe, and welcoming environment for members. Led staff training programs focused on customer service excellence and operational efficiency. Developed marketing initiatives to increase membership sales and enhance client retention rates.