Busayo Ogunlana

Busayo Ogunlana

About

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Lagos, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • T
    Customer Care Specialist
    Techstyle OS, USA
    Oct 2024 - Apr 2025 (7 months)
    • Managed high volumes of inbound customer calls, providing responses and troubleshooting in a timely and professional manner.
    • Resolved customer complaints and issues, processed orders, and maintained customer databases with up-to-date information.
    • Ensured smooth communication between departments and maintained accurate customer records for ongoing service.
    • Handled administrative tasks such as maintaining documentation and preparing reports for operational reviews.
  • C
    Cluster Supervisor
    Jun 2024 - Aug 2024 (3 months)
    Provided administrative support by coordinating team schedules, organizing training sessions, and tracking progress.
    • Assisted with monitoring and evaluation, documenting team performance, and compiling reports for management.
    • Coordinated daily meetings, recorded feedback, and ensured that all operational protocols were followed.
    • Managed training logistics, including preparing materials, scheduling training for household mobilizers, and maintaining records.
    • Acted as a liaison between team members and management to ensure smooth workflow and timely reporting. Additionally, leveraged virtual assistance skills by conducting virtual trainings, managing schedules, and utilizing digital tools like the Red Ro
  • Dreamport
    Independent Travel Manager public Remote experience
    Dreamport
    Jun 2022 - Sep 2024 (2 years 4 months)
    • Managed customer travel bookings, coordinating with airlines, hotels, and other service providers.
    • Provided personalized travel planning services and maintained client relationships through effective communication.
    • Handled customer service inquiries, resolved complaints, and ensured a seamless customer experience.
  • Globacom Nigeria
    Globacom Telecommunications
    Globacom Nigeria
    Apr 2013 - Sep 2016 (3 years 6 months)
    • Handled customer inquiries, complaints, and account-related tasks with professionalism and efficiency.
    • Resolved issues by researching solutions, escalating complex cases, and ensuring timely follow-ups.
    • Clarified customer needs, completed service requests, and ensured accurate data entry in the call center system.
    • Promoted additional services through upselling and educating customers on new features.
    • Maintained equipment functionality and adhered to operational procedures.
    • Participated in training programs to stay updated on product knowledge and service protocols.
    • Took ownership of tasks and contributed to customer satisfaction and organizational growth.
  • Arik Air
    Cabin Crew
    Arik Air
    Nov 2009 - Jul 2012 (2 years 9 months)
    Assisted with pre-flight documentation, ensuring that all safety and regulatory requirements were met.

    Managed onboard administrative tasks, including tracking sales, processing duty-free goods transactions, and ensuring accurate flight reports.

    Coordinated communication between the flight crew and passengers, ensuring safety and comfort.

Education verified_user 0% verified
  • O
    Bsc. Business Administration public Remote experience
    Olabisi Onabanjo University, Ogun State. Nigeria
    Mar 2002 - May 2008 (6 years 3 months)