B. S.

Partner Operations Manager

Otovo

Aug 2025 - Current (11 months)

• Conduct weekly operational meetings with partners to monitor project progress, negotiate pricing and scope changes, and ensure timely project completion. • Oversee onboarding of new B2B projects by ensuring proper routing and documentation across operational systems. • Support operational quality control by auditing project closeout reports, identifying service gaps, and escalating unresolved issues impacting service completion. • Identify upsell opportunities within completed projects by auditing site reports and coordinating follow-up actions with the sales team. • Lead KPI tracking and performance oversight for a 4-person team, conducting weekly meetings to monitor productivity, workflow accountability & pipeline performance.

Lead Account Executive

SUNNOVA ENERGY

Jan 2025 - Aug 2025 (8 months)

• Closed 40–70 monthly service contracts for solar panel removal/reinstallation, upgrades, and add-on services, generating $400k–1M in monthly revenue sales. • Increased average contract value through upselling services such as panel cleaning and critter guard installation. • Processed payments and finalized service agreements using DocuSign. • Resolved warranty-related issues, including creating and managing work orders for scheduling. • Supported procurement operations by sourcing potential partners, coordinating outreach, and assisted with onboarding. • Scheduled vendor meetings and assisted with onboarding. • Collaborated with internal departments—dispatch, technical support, and billing—to ensure seamless communication between customer

G

Rooftop Solar Advisor

Green Mountain Energy

Dec 2022 - Jan 2025 (2 years 2 months)

• Drove sales revenue growth by prospecting and presenting products and services through outbound and inbound sales in the residential solar retail energy market. • Generated $630K in annual sales revenue in 2024, ranking as the #1 sales agent in the organization against a $400K target. • Proficient in managing a high volume of leads and converting them into sales while working independently with minimal supervision. • Supported sales operations and field marketing at Discovery Green events through tent setup, material coordination, and use of financing tools (EverBright, GoodLeap, Mosaic, Enfin) to support lead generation and deal conversion. • Assessed customer needs and recommended the most suitable solar energy solution based on lead in

3

Sales Consultant

360 Home Connect

Nov 2021 - Nov 2022 (1 year 1 month)

• Exceeded weekly sales targets and daily call metrics by cold-calling prospective leads. • Responsible for generating new business opportunities by prospecting residential and commercial customers. • Cross-selling and upselling home essential products and services to customers nationwide. • Networked with local vendors and Real Estate agents that resulted in gaining new leads and sales. • Strategically analyzed customer’s bills to present a plan that best suited their needs. • Delivered exceptional customer service to both new and existing clients.

E

Inside Sales Representative

Entouch Systems

May 2017 - Aug 2021 (4 years 4 months)

• Consistently achieved over 100% of monthly sales quotas in a high- volume sales environment. • Worked in a fast-paced call center environment, handling inbound inquiries and making outbound calls. • Managed service requests, renewals, billing disputes and escalations. • Demonstrated strong planning and problem-solving skills. • Maintained sales records and manage assigned commercial accounts.

E

D2D Sales Representative

Entrust Energy

Jun 2013 - May 2017 (4 years)

• Offered electricity services door-to-door to meet and exceed weekly sales quota of 7 new acquisitions. • Developed territory-specific sales strategies by planning daily door-to-door routes. • Traveled to deregulated cities in Texas to find new sales opportunities. • Assessed and analyzed prospective clients’ electric bills to recommend energy plans that best fit their usage patterns and budget. • Offered insights and tips on energy efficiency. • Enrolled new customers using third-party verification. • Followed up with potential leads with expiring contracts to convert them into new customers.

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