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Bryan Paz

About

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Cortés Department, Honduras

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Charger Logistics Inc
    Dispatch coordinator/ Sales
    Charger Logistics Inc
    Jan 2024 - Jul 2025 (1 year 7 months)
    Responsible for scheduling and coordinating the movement of freight, ensuring on-time deliveries and pickups while optimizing routes, My role serves as the main point of contact between drivers, customers, and internal departments. Responsible for preparing and reviewing all necessary documents for driver trips, including rate confirmations, instruction letters, and cargo paperwork. This role also ensures that shipments crossing the border are properly documented and compliant with customs regulations while selling new services and offering new projects
  • P
    Sales
    Partner Hero
    Jan 2022 - Jan 2024 (2 years 1 month)
    Building and improving our partner's conversation handling, first response, routing, and escalation processes Working consistently with the score sheet provided by the partner where every conversation is reviewed, making sure the associate follows the correct guidelines Serving as an escalation point for all associates with an ability to problem solve in real-time to achieve the best outcome for the customer while having good and constant communication between all levels of support
  • The Simplex Group
    Dispatch Coordinator and sales agent
    The Simplex Group
    Jan 2017 - Jan 2022 (5 years 1 month)
    Effectively managed a network of trucking companies providing freight services. Communication Skills: Delivered clear, concise instructions to drivers, technicians, and field personnel to ensure seamless operations. Problem-Solving Abilities: Demonstrated strong decision-making skills by quickly resolving unexpected issues and adapting to schedule changes.
  • T
    Trip Documentation & Customs Coordinator
    Jan 2012 - Jan 2025 (13 years 1 month)
  • A
    Production Supervisor / Quality Analyst
    Allied Global BPO contact center
    Jan 2012 - Jan 2017 (5 years 1 month)
    Gained valuable experience in customer service and team management by fostering strong communication and promoting collaboration. Demonstrated effective leadership by organizing and prioritizing tasks to ensure timely and efficient completion. Maintained a proactive approach, consistently taking initiative to drive performance and meet objectives. Brought enthusiasm and dedication to the role, contributing to consistently positive outcomes.
Education verified_user 0% verified
  • B
    Perfect Science and Computer tech.
    Bilingual Institute
    Jan 2006 - Jan 2012 (6 years 1 month)