Bryan McKenzie Lettman

Highly motivated and results-oriented IT Support and Quality Assurance professional with over 10 years of experience supporting enterprise operations, service desk environments, technical troubleshooting, and operational performance management. Proven expertise in incident management, KPI analysis, workflow optimization, SLA compliance, and customer experience improvement. Skilled in ServiceNow, Salesforce, Active Directory, and enterprise ticketing systems, with a strong ability to collaborate across cross-functional teams and deliver high-quality support in fast-paced environments. Bilingual in English and Spanish with excellent communication, analytical, and problem-solving skills.