Bryan Hek

Analyst Tech Support

Fanatics

Oct 2023 - Dec 2023 (3 months)

Manageable network connectivity problems and understand TCP/IP protocols, DNS, and higher levels of support know specific technical issues in details. Manage and understanding of Active Directory administrative tasks. Manage end-user with strong dedication to quality customer service Good analytical skills in atention to detail and consistent follow-through to assure problems are resolved and ability to respond to last minute requests. Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals. Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems, WAN. Assists in crafting and maintaining documentation for self-service end-user support knowledge base.

E

IT LEAD SUPPORT

EHE SERVICES

Jun 2023 - Jul 2023 (2 months)

• MANAGING WINDOWS SERVERS AND END-USERS.

I

IT ASSOCIATE CONSULTANT

ITC Infotech,

Feb 2021 - Jan 2022 (1 year)

• Worked on a short-term contract to support Azure authenticated users and team users by providing technical support to resolve IT issues. Main focus was support of Office 365. • Provided mobile device management and support for IT issues and customer service.

F

Full-Time Education

Jan 2016

• Enrolled in a full-time degree program in Cybersecurity after negotiating a layoff with the company; achieved a 100% attendance rate while volunteering with the IT department to gain hands-on experience. • Secured a layoff to pursue a Bachelor's degree in Cybersecurity from an accredited institution; completed the program with a 3.9 GPA and earned multiple academic awards. • During my study I kept managing my consultant job at ROSH ICT but on low profile since it was my sole company.

R

IT SPECIALIST CONSULTANT

ROSH ICT

Jan 2012

• Responsible for installation of windows server, hardware, and third-party software, and managing the business networks. • Provided installation of Wi-Fi routers and add the users and their workstation to the Wi-Fi network. • Advised clients on IT-related hardware and software tools. • Experiences with Active Directory advising of the directory structure on windows-based servers and computers how to store data and information about networks and domain. • RedHat-Linux has been used as a default networking service provided by Network Manager, which is a dynamic network control and configuration daemon to keep network devices and connections up and active when they are available • I have more than a year of experience in PowerShell, etc

S

TECHNICAL ADMINISTRATOR

SURINAM AIRWAYS,

Jan 2009

• Managed the safety department database. • Performed updates of the database system backup. • Downloaded and uploaded safety flight data to the safety database for safety procedures and investigation. Significant achievement: Successfully troubleshooted issues regarding flight data investigations and saved significant waiting time and costs from external providers.

T

LAN TECH

TAYSINC

Jan 2005 - Jan 2024 (19 years 1 month)

RESPONSIBLE FOR PROVIDING TECHNICAL SUPPORT FOR THE PURPOSE OF MAINTAINING THE AVAILABILITY AND RELIABILITY OF NETWORK, PC (DESKTOPS AND LAPTOPS) AND SOFTWARE PROBLEMS TO RESOLUTIONS; MANAGING, MAINTAINING AND TROUBLESHOOTING LAN PERFORMANCE AND SECURITY; PERFORMING TESTING AND MONITORING OF NEW SYSTEMS AND APPLICATIONS PRIOR TO IMPLEMENTATION.

S

IT JUNIOR SUPPORT ADMINISTRATOR

SURINAM AIRWAYS,

Jan 2002 - Jan 2005 (3 years 1 month)

• Managed Network services (Logic Monitor), File transfer (CompleteFTP) and windows servers. • Responsible for installing and configuring workstations and Wi-Fi routers. • Performed installation of network systems and patching of network cabling.

S

SUPERVISOR SCHEDULER

SURINAM AIRWAYS,

Jan 1994 - Jan 2010 (16 years 1 month)

• Leadership and People Development ◦ Manage a team of 10 professionals' drivers, including analyst, lead, and supervisor roles in the logistic department. ◦ Drive development, career, and team building initiatives with team members • Budgeting & Forecasting ◦ Manage Driver-based planning, forecasting, a process for modeling business performance based on key levers that are most impactful to the organization. ◦ Building financial models around the value drivers for the organization to keep all planning and budgeting processes such as growing as a business and produce desired results. ◦ Oversight and approval of supplier operational forecast and budget

About

Detail

Timeline

Résumé

Bryan Hek

About

Detail

Behavioral traits