Customer service representative
Sezzle
Sep 2021 - May 2025 (3 years 9 months)
Provides detailed, empathetic, and customer-oriented support to customers.
Assists customers to resolve basic to complex inquiries via email, live chat, and phone call.
Work with customers to understand how they use product services, and provide valuable feedback to Product and Development teams.
Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes.
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on based on common trends, and experiences.