Bryan García

VIP Support / Player Support / Payments analyst

Staked

Jan 2024 - Jan 2025 (1 year 1 month)

Developed tailored support strategies for premium players, enhancing overall customer satisfaction and loyalty. Provided VIP support to high-value players, ensuring prioritized assistance and prompt resolution of inquiries. Led a team in managing high-stakes customer interactions, focusing on personalized service for VIP accounts. Analyzed payment processing issues, collaborating with financial institutions to expedite transaction approvals for VIP clients.

Premium Auditor / Sales / Executive VIP Assistant

EXL Service

Jan 2023 - Jan 2024 (1 year 1 month)

Meeting with potential clients to discuss their insurance needs and suggest suitable policy options and Offering customized insurance plans tailored to the individual client's circumstances, including life, health, property, casualty, and other types of coverage.

L

Logistics coordinator / Carrier sales / Broker

LEANSTAFFING

May 2022 - Jun 2023 (1 year 2 months)

Employed as a logistics coordinator / Broker where I had to Use various methods such as cold calling, networking, and referrals to find new business opportunities. Coordinate the transportation of goods by choosing appropriate carriers and routes. Negotiate shipping rates and terms with carriers to ensure the best prices and service levels for clients. Negotiate contracts, terms, and conditions with both clients and service providers and stay informed about market trends, pricing, and factors affecting the logistics industry.

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Sales executive / Customer service representative

Jan 2020 - Jan 2021 (1 year 1 month)

I had the opportunity to work as a full-time sales rep, generating leads and identifying potential customers. Contacting customers via telephone, email, or meetings to present products or services and negotiating prices, terms of sales, and contracts with customers, closing sales and achieving sales targets set by the company.

Customer service representative / Workforce management

Teleperformance

Jan 2018 - Nov 2020 (2 years 11 months)

Engaged in professional duties as a full-time sales rep in a fast-paced environment, Identifying and generating new leads through various sources. Demonstrating product features and benefits to customers. Promoted to workforce management where I became a manager for 1 year where I had to: Define project scope, objectives, and deliverables. Identify potential risks and issues that could impact the project's success. Lead and motivate the project team to ensure productivity and morale and Oversee day-to-day project activities to ensure progress.

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