Bryan Gaas

Customer Success Associate

Canary Technologies

Oct 2025 - Current (1 year)

• Helped drive the successful activation of 250+ hotels, supporting onboarding and post-sale
implementation across Canary's hospitality technology solutions.
• Managed a high-volume implementation workload of 60+ deployments, coordinating setup, execution,
and cross-functional follow-up to support successful customer launches.
• Delivered 80+ compendium projects and completed 11+ special projects, maintaining strong
accuracy, organization, and on-time delivery.
• Supported Customer Success Managers with critical implementation tasks including account creation,
branding setup, hotel registrations, authorization forms, and Twilio phone registrations.
• Coordinated onboarding schedules and progress updat

C

Customer Success Specialist

CloudCompli.com

Jul 2023 - Oct 2025 (2 years 4 months)

• Onboarded and activated 75+ customer accounts, guiding clients from post-sale handoff through
implementation and launch of CloudCompli's SaaS compliance solution.
• Supported an implementation volume of 20+ customer deployments, coordinating timelines, onboarding
tasks, and cross-functional follow-up to ensure successful rollouts.
• Built customized onboarding plans based on customer goals, internal processes, and compliance needs.
• Conducted product training and platform walkthroughs to drive adoption and help customers maximize
platform value.
• Managed escalated customer issues and worked closely with internal teams to deliver timely resolutions.
• Contributed to process improvements that enhanc

B

Customer Support Specialist

Binance.com, Crypto Exchange

Nov 2021 - Jul 2023 (1 year 9 months)

• Supported clients through onboarding for marketplace services and API integration, providing guidance,
technical support, and training.
• Helped customers navigate platform capabilities and integration requirements to improve adoption and
ease of use.
• Delivered customer support across multiple channels, resolving inquiries with accuracy and speed.
• Maintained thorough documentation of customer interactions and needs to support efficient service
delivery.
• Contributed to customer engagement initiatives related to Marketplace and NFT rewards programs.

P

Sales Representative

Priceline.com

Aug 2017 - Jul 2021 (4 years)

• Assisted customers with booking issues related to flights, hotels, and car rentals, helping resolve
problems quickly and accurately.
• Managed claims and booking concerns through chat and email while maintaining a strong customer
experience.

G

Sales Development Representative

Guate Travel Team (Startup)

Feb 2017 - Mar 2020 (3 years 2 months)

• Planned and launched social media advertising campaigns to expand reach and drive conversions within
budget.
• Engaged with customers online, responded to inquiries, and helped grow audience engagement across
digital channels.

X

Tier 2 Help Desk Guest Relations

Xerox (Royal Caribbean UK)

Jan 2014 - Dec 2016 (3 years)

• Managed VIP guest escalations and post-cruise support cases involving flight issues, lost luggage,
compensation, and reimbursements.
• Resolved complex customer issues through outbound calls and email while maintaining service quality
and professionalism.

About

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Résumé

Bryan Gaas

About

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Behavioral traits