Fleury-Bryan Havyarimana TechniCal support analyst

Quality Assurance analyst

Manulife

Jul 2020 - Dec 2020 (6 months)

Montreal, QC July 2020 - to December 2020 Deployment and migration of MS Windows Server infrastructures, Active Directory and associated services. Deployment and migration of MS Exchange infrastructures on premises and to Azure and other cloud solutions. Deployment and migration of MS Office environments to Office 365, Azure and other cloud solutions. Deployment and migration of MS Windows Server infrastructures in Microsoft Azure and other cloud solutions. Deployment and upgrade of MS SQL, SharePoint and Skype for Business environments. Deployment and upgrade of MS System Center, SCCM, MSCS and Hyper-V environments. Knowledge of MS PowerShell and other scripting tools. Following proper training, deployment and migrati

Associate Support Analyst

Manulife

Jul 2020 - Apr 2021 (10 months)

• Develop and manage effective professional working relationships with co-workers and clients • Proven ability to function in a self-directed environment • Innovative thinker who is positive, proactive, and readily embraces change • Excellent communication skills both verbal and written • Hands on experience with Windows 7/10 and Mac OS environments • Understanding of remote access platforms (Cisco VPN client and RSA Secure-ID) • Working knowledge of Lotus Notes and Microsoft Office 365 • Familiarity with remote access tool (Bomgar) and ticketing tool (ServiceNow) • Basic knowledge and usage of Microsoft Active Directory • Experience with Virtual Desktop environment Microsoft 365 technical advisor

Quality Assurance analyst jobs details

Sportlogiq

Aug 2019 - Jul 2020 (1 year)

Montreal, QC August 2019 - to july 2020 Sportlogiq is at the forefront of the sport analytics revolution. Provides data-backed insights into team and play performance on game by game basis. provides advanced sports analytics to broadcast media and professional teams. We're transforming and driving the change of sports analytics through the use of AI. Quality Assurance analyst jobs details: . Analyzing game video and ensuring that the raw data this is inputted into the company state-of-the-art proprietary software system is accurate. . Accurately and objectively breaking down each play. data collection, speed, accuracy, attention to details is of utmost importance and therefore: . comfort using computer technology. . A

technical support

Fujitsu

Aug 2018 - Aug 2019 (1 year 1 month)

This includes the following activities: Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers Participate in IT projects as required Install , support and troubleshoot approved desktop software Perform planned maintenance, moves, adds and changes Provide support services to clients with technical problems and issues that involve desktops, laptops, mobile devices or network services from local or remote clients using network remote access (VPN) Provide timely resolution of problems or escalations on behalf of the clients to appropriate technical personnel Provide feedback and make recommendations to appropriate teams for creation

Help Desk Support - IT (part-time)

Soroc Technology

Feb 2018 - Aug 2019 (1 year 7 months)

Provide first level support for technology products or applications for Petroleum and financial clients. Using remote access tools, the help desk analyst will determine the cause of hardware or software issues and resolve the issues accordingly, or if unable to resolve the issue remotely, the analyst will schedule a technician for hardware replacements or escalate to another level of support. Main responsibilities include but are not limited to: • Handle incoming calls with professionalism and efficiency. • Determine priority of issue and action accordingly. • Responding to client needs from multiple lines of businesses related to infrastructure and service delivery requests; resolving and/or escalating for one of more products or servi

R

Technical Support Consultant (part-time) - wireless

Rogers.com

Nov 2017 - Aug 2018 (10 months)

Connect and build rapport with customers by actively listening and asking the right questions Troubleshoot customer connectivity issues Promote and recommend the latest products and services to customers Make customers lives easier by providing them with value-add services technical specializations Helps customers with Exchange and Outlook (Microsoft Office) settings. Troubleshooting of networks, LAN, WAN and wireless Internet applications. Experience with Wireless Network Troubleshoot. Experience With Wireless tower Troubleshoot.

Customer Service Agent

Laurentian Bank

Dec 2016 - Nov 2017 (1 year)

support customers in the use of automated banking services (Internet, mobile ATMs); Inform customers about the Bank's policies and procedures; Inform clients of various campaigns and promotions; Providing transactional solutions tailored to customer needs, such as credit cards, banking packages, electronic statements, etc. Achieve a level of productivity and sales are in line with weekly goals, monthly, annual and half; Take care of customer requests and issues; Make changes to client bank records Helping clients read their statements, transaction codes or other banking terms; Conduct the necessary research through reports and banking applications and the compilation of data for statistical purposes; Maintain current knowled

Cashier and Team-Leader

CST Canada Co

Dec 2015 - Dec 2016 (1 year 1 month)

Competition analysis; The implementation of policies and procedures Point of sale operation management - and light troubleshoot The tank gauging control and recording of data in point of sale software Bank account operations. Production of end of quarter reports and receipts of the day; Receipt and verification of orders and invoices. Proficiency with PDI management system usage. Customer Service / end - user support

Sales promotion assistant

Telus communications

May 2015 - Dec 2015 (8 months)

Victoria, BC from May 2015 to December 2015 Respond to customer inquiries Research, resolve and track customer issues explain how current Internet packages choices can affect the speed and improve other issues related to connectivity and performance of the Internet. Helping customers by answering their questions about the use of the software and diagnosis, resolution, documentation and issues escalating as required. Troubleshoot, diagnose, solve, document and escalate issues of necessary computer equipment. Assess client needs and develop recommendations and appropriate solutions. Maintain and update the customer service database to document all transactions Follow up to ensure a level of service that offers a service unparall

Work with marketing and sales services to create promotions

Fresh Cuts Uganda Ltd

Nov 2012 - Jun 2013 (8 months)

Working with the product development team to integrate promotions once the product is complete. Develop and launch discounts, samples and gifts. Use social media like Facebook and Twitter to promote discounts. Working with account managers to create advertising campaigns. Prepare cost estimates for the campaign.

Fleury-Bryan Havyarimana

About

Detail

Timeline

Résumé

Fleury-Bryan Havyarimana new_releases

About

Detail

Fleury-Bryan Havyarimana