Experienced professional with 10+ years in customer service, sales, and real estate lead management. Skilled in qualifying leads, setting appointments, and building strong client relationships. Proven track record in both BPO and virtual environments, with a focus on performance, communication, and results.
Contact Bryan regarding:
work
Full-time jobs
Timeline
work
Job
Résumé
Jobs
verified_user
0% verified
G
Lead Manager And Appointment Setter
Gold Glove Group
Jan 2024 - Jan 2026(2 years 1 month)
• Managed inbound and outbound lead communications for a real estate investment company
• Qualified seller leads, built rapport, and scheduled appointments for closers
• Maintained CRM updates and ensured a smooth pipeline hand-off
• Collaborated with acquisition managers to optimize lead conversion
• Created Workflows within CRM (GoHighLevel)
Growth Specialist
Cyberbacker
Jan 2021 - Jan 2024(3 years 1 month)
• Conducted outbound prospecting and lead generation
• Scheduled appointments and maintained client databases
• Developed strong client relationships to boost conversion rates
• Met with appointment-set clients to close the sale via Zoom
• Trained new Growth Associates
• Handled a small group of Sales team
A
Sales And Customer Service Representative
Alorica West Corporation
Jan 2016 - Jan 2021(5 years 1 month)
• Handled inbound inquiries with professionalism and empathy
• Upsold relevant services and contributed to revenue targets
• Mentored new hires and collaborated with quality assurance teams
Sales And Customer Service Representative
Teleperformance
Jan 2013 - Jan 2016(3 years 1 month)
• Delivered high-quality support to clients via phone, email, and chat
• Resolved customer concerns efficiently, improving satisfaction scores
• Maintained accurate records using CRM tools